Senior Solutions Engineer | East Coast

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Solutions Engineer | East Coast based in the United States.** This role offers the opportunity to become a trusted technical advisor for customers adopting modern observability solutions at scale. The Senior Solutions Engineer will partner with sales teams and customers to demonstrate technical value, solve complex challenges, and accelerate successful adoption. You will act as a bridge between customer needs, product capabilities, and engineering teams, helping shape the future of innovative technology solutions. This position combines technical expertise, customer engagement, and strategic problem-solving within a remote-first global environment. You will lead technical evaluations, deliver impactful demonstrations, and help organizations improve application reliability and performance. The ideal candidate is a collaborative technology professional who enjoys learning, sharing knowledge, and solving real-world customer problems. This is an opportunity to make a significant impact within a fast-growing organization built around open technology, innovation, and community-driven values. ### Accountabilities: The Senior Solutions Engineer will serve as a customer-facing technical expert, supporting enterprise sales efforts and helping customers understand the value of advanced observability solutions. This role requires strong technical communication skills, customer empathy, and the ability to translate complex challenges into practical solutions. - Partner with sales teams to communicate product value, technical capabilities, and strategic solutions to prospective and existing customers. - Own technical customer engagements, supporting opportunity qualification, evaluations, demonstrations, and successful deal execution. - Deliver product presentations, technical workshops, hands-on enablement sessions, and customized demonstrations based on customer needs. - Build strong relationships with customers by understanding their technical challenges, business goals, and operational requirements. - Provide technical guidance throughout the customer journey, helping organizations maximize platform adoption and business value. - Act as a feedback channel between customers and internal product and engineering teams, sharing insights on customer needs and market trends. - Drive technical discussions around customer problems and recommend effective solution approaches. - Collaborate with internal teams to improve documentation, knowledge resources, training materials, blog content, videos, and enablement resources. - Stay current on competitive solutions, industry trends, and emerging technologies to support strategic customer conversations. - Contribute to a collaborative environment by sharing technical knowledge and helping improve team practices. ## **Requirements:** The ideal candidate is a technically skilled solutions professional with experience in pre-sales, customer-facing engineering, and enterprise technology environments. You should be comfortable working with complex technical concepts, communicating with diverse audiences, and supporting customers through strategic technology decisions. - 5+ years of experience in technical pre-sales, solutions engineering, sales engineering, or similar customer-facing technical roles. - Experience working with open-source technologies, observability platforms, monitoring solutions, cloud technologies, or related technical ecosystems is strongly preferred. - Strong ability to explain complex technical concepts to both technical and business audiences. - Experience delivering product demonstrations, technical presentations, workshops, and proof-of-concept engagements. - Strong problem-solving mindset with the ability to understand customer challenges and design creative solutions. - Technical background with experience in engineering, software developmen…