Senior Software Test Engineer II

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! Job Summary We are seeking a detail-oriented Quality Engineer to support our Engineering and Product Development teams in delivering high-quality software solutions. The ideal candidate will be responsible for designing, executing, and automating test strategies across web, mobile, and API-based applications while ensuring overall product quality and release readiness. Key Responsibilities Quality Assurance & Testing Support Quality Engineering teams in a disciplined Agile development environment. Research, analyze, and document testing findings and quality metrics. Test complex web, mobile, and API-based applications integrated with backend database systems. Create, maintain, and execute manual and automated test cases and test suites. Review, diagnose, reproduce, and verify reported defects and bug fixes. Derive testing requirements throughout the software development lifecycle. Perform functional, regression, integration, system, and end-to-end testing. Test Automation Design, develop, maintain, and troubleshoot automated testing frameworks and test suites. Implement automated testing within Continuous Integration/Continuous Deployment (CI/CD) pipelines. Ensure automated tests provide timely and actionable feedback to development teams. Continuously improve test coverage and automation efficiency. Quality Planning & Documentation Develop and maintain software quality artifacts, including: Test Plans Test Cases Test Procedures Test Reports Plan and manage testing schedules in alignment with project timelines and delivery commitments. Review software documentation for technical accuracy, completeness, and compliance. Defect Management & Analysis Identify, isolate, and troubleshoot software issues. Conduct root cause analysis and collaborate with development teams on solutions. Perform historical analysis of test results and quality metrics. Track quality trends and recommend process improvements. Compliance & Standards Identify deviations from established software quality standards and recommend corrective actions. Develop and define quality standards, methodologies, and release readiness criteria. Ensure compliance with organizational and regulatory quality requirements. Collaboration & Communication Work closely with Developers, Product Managers, Business Analysts, and Engineering teams. Provide feedback on application usability, functionality, and user experience. Influence team decisions by presenting testing insights, quality findings, and best practices. Collaborate with cross-functional teams to evaluate issues and recommend solutions. Required Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. Experience in software testing and quality assurance. Strong understanding of SDLC, STLC, and Agile methodologies. Experience testing: Web Applications Mobile Applications APIs Database-driven systems Strong defect tracking and troubleshooting skills. Excellent analytical, problem-solving, and docu…