Senior Software Engineer, Cloud Service Engineering

What is Box? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box. Why Box needs you? Box is growing rapidly, and in order to reach every customer in the world, it’s critical for us to build a best in class Cloud Engineering function to efficiently scale Box across a robust Hybrid Cloud infrastructure and AI platform. As a Cloud Engineer, you will be responsible for ensuring secure, compliant and efficient usage of multiple major Public Cloud providers (e.g. AWS, GCP, IBM, Azure, etc.) , manage and scale Box’s Public Cloud platform, AI platform growth, and multi-cloud initiatives. You will develop software and leverage existing tools, automate and improve routine cloud management changes. CSE work directly affects how fast internal teams can provision environments without weakening compliance, identity, or cost controls. This role is a strong fit if you like platform engineering with real production ownership, not only feature development. WHAT YOU'LL DO: We need a Software Engineer to drive making sound, repeatable decisions, and implementing those ideas via mature processes, technology, automation, and engagement with partner teams at Box. You will be working in a collaborative environment that focuses on enabling the team to share their unique skills, experience, and perspectives. GCP & AWS platform (primary) Implement and support automation for GCP projects and AWS accounts (lifecycle, IAM bindings, workload identity, access patterns). Troubleshoot Terraform/IaC deployments, state issues, and provider-specific IAM problems. Partner with service owners on initial landing-zone setup; document what CSE owns vs what teams own after onboarding. Multi-cloud context (secondary) Apply shared patterns across tenants; extend or adapt solutions for other clouds when needed. Collaborate with other internal teams on designs that span providers. Self-service & reliability Improve internal workflows and internal automation. Participate in CSE on-call; write and update runbooks; follow Box change management practices. Contribute to logging/audit paths and remediation of access/compliance findings. Team practices Participate in code review, design discussions, and sprint delivery. Document solutions for the next engineer - important on a backfill where continuity matters. WHO YOU ARE: You have 6+ years of experience in software engineering, infrastructure engineering, or platform/SRE-style work You have experience with Linux and system fundamentals, hypervisor You have Hands-on GCP and AWS experience (at least one in depth; strong interest to grow in the other). You have used Terraform (or equivalent IaC) in real enviro…