Senior Site Reliability Engineer

Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. ROLE OVERVIEW As a Senior Site Reliability Engineer, you'll take a hands-on lead role in high severity incident response while also shaping the underlying infrastructure that supports the platform's scale. The position blends deep technical ownership with cross-team influence, giving you room to fix root causes, not just symptoms, and to raise the reliability bar across the wider engineering org. WHAT YOU'LL BE DOING - Take point on major incidents, coordinating the response across engineering teams and making the real-time calls needed to restore service quickly. - Hold ownership over key pieces of the shared infrastructure, working continuously to improve its resilience and ability to scale. - Run structured reliability work such as capacity forecasting, performance tuning, and controlled failure testing. - Improve how the org detects problems before customers do, by refining metrics, alerting, and overall observability. - Run thorough retrospectives after incidents and make sure the resulting action items actually get built, not just logged. - Support less experienced SREs through code and design review, pairing, and ongoing feedback, and help spread strong reliability practices across Product and Engineering more broadly. WHAT YOU BRING - 4 to 8 years working in SRE, DevOps, or production engineering roles within SaaS environments. - Solid, practical grounding in Linux, containerized systems, and cloud native infrastructure, including hands-on experience with a major cloud provider and its networking layer. - Comfort writing code or scripts to manage infrastructure, with a genuine preference for infrastructure as code over manual configuration. - Real experience building and running CI/CD pipelines, observability tooling, and version control workflows at scale. - A track record of staying level headed during live incidents, and the ability to explain technical issues clearly to people who aren't engineers. OUR HYBRID WORK PHILOSOPHY 🤝 Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing. OUR TOTAL REWARDS PHILOSOPHY 🎉 Our Total Rewards Philosophy centers around three core areas to reward and care for our People: - Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success. - Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being. - Empowering Our Talent Culture: We build a culture of trust and empowerment by…