Senior Site Reliability Engineer, Axon 911

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. About Axon 911 Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most. 911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world. Position Overview As a Site Reliability Engineer, you'll own the reliability, observability, and operational excellence of our Unified Call (UC) platform—the mission-critical system responsible for handling 911 calls. This is a foundational role on a growing Platform Engineering team. You’ll help evolve the systems, tooling, and operational practices that support our applications today while building the foundation for the next phase of our growth. You'll have significant ownership, high visibility, and the opportunity to shape how reliability engineering is practiced across one of the company's most important products. This is a hybrid role , with an expectation of four days per week in our Manhattan office. Key Responsibilities Design and improve observability, monitoring, alerting, and incident response across the Unified Call platform. Build and mature deployment processes that improve reliability and reduce operational risk. Partner closely with Platform Engineering and the Unified Call engineering team to improve system resiliency and uptime. Analyze system architecture, identify operational risks, and implement improvements before they become customer-impacting incidents. Develop dashboards, automation, and operational tooling that enable engineers to confidently operate production systems. Help establish Site Reliability Engineering best practices as the organization continues to scale. What Make You a Great Fit We're looking for someone who has: 5+ years of experience as a Site Reliability Engineer, Infrastructure Engineer, Platform Engineer, or similar role. Strong experience with observability platforms (Datadog strongly preferred). Experience supporting Kubernetes-based cloud infrastructure, preferably AWS. Experience designing monitoring, alerting, deployments, and operational automation for production systems. Experience working with message queues, event-driven architectures, or messaging platforms such as RabbitMQ or Kafka. Working knowledge of cloud networking fundamentals. We believe this role requires someone who is comfortable: Building systems from the ground up rather than maintaining mature environments. Taking ownership of ambiguous technical problems with minimal direction. Leading operational improvements rather than simply executing assigned tickets. Collaborating across engineering teams while driving initiatives independently. Bonus (optional) Telephony or communications infrastructure experience (strong bonus) Experience supporting highly available, mission-critical distributed systems Benefits that Benefit You Competitive salary and 401k with employer match Discretionary time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Development Programs And yes, we have snacks in our offices Axon is a total co…