Senior Service Designer - Platform Engineering

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. About the team and the role Platform Engineering enables business growth by providing the shared foundation that lets Adyen engineers autonomously build and support secure, scalable, and reliable products — from data centers and networks to deployment environments and database solutions. As Senior Service Designer for Platform Engineering, you will improve the end-to-end developer experience across internal tools, workflows, and platform capabilities. The role blends service design, UX strategy, and hands-on design consultancy. You will act as the bridge between high-level strategy and tactical execution, making Platform Engineering feel and function like a single, cohesive experience rather than ~100 disconnected products. You will start with the Developer Center — the central developer platform and launch pad for everything else — then expand to the journey across the wider developer ecosystem, which today is fragmented and inconsistent. You will work on both improving what exists and shaping what comes next. You can expect an 80/20 split as you come into Adyen, where 80% of your time and work will be in service design, and 20% could involve hands-on user experience or user interface design. At Adyen, people own their career, so while this is what you can expect initially, this role will be yours to shape. Why this role Greenfield by design. Service design as a coordinated practice does not yet exist at Adyen. You are not inheriting a playbook — you are writing it, and socializing it across PX as the example of what good looks like. Real scope, real impact. Your users are ~1,500 engineers. The frictions you remove and the journeys you connect translate directly into how fast Adyen can build and ship. A seat where decisions are made. You will influence and co-create roadmaps and priorities with engineering and product leadership — not just respond to them. Room to grow the craft. You will teach and share service design across the PX practice, helping other designers adopt these methods and creating a multiplier effect well beyond your own projects. What you’ll do Build the service ecosystem. Map and own the end-to-end service journey for Platform Engineering. You look beyond the screen to design how people, processes, and technology work together to create a seamless experience. Drive continuous improvement across systems. Create interventions that change how whole teams and systems work together, advancing the organization — not just individual features. Enable design thinking at scale. Act as a consultant to product and engineering teams, giving them the tools and methodologies to apply design to their own problem spaces. Shape AI-enabled developer experiences. Design how AI shows up in developer workflows — from discovery and self-service to troubleshooting, documentation, and automation — applying it where it creates real value and improves productivity without adding complexity. Define the strategic vision. Take ownership of broad, undefined spaces within the internal developer platform. You frame the problem and create a clear service strategy that balances user needs with technical and regulatory constraints. Consult on UX/UI excellence. Partner with product teams to ensure individual features align with the broader platform logic and meet our high bar for usability. Should be comfortable solvi…