Senior Salesforce Administrator

ANNA AUTISM CARE SENIOR SALESFORCE ADMINISTRATOR Remote (Philippines) | Hourly Contract, US Eastern Hours $12 – $15 USD per hour, commensurate with experience and relevant certifications ABOUT ANNA ANNA (Allied Network for Neurodevelopmental Advancement) is a mission-driven organization that provides ABA services to young autistic children (under the age of 6) and their families using a neurodiversity-affirming, Naturalistic Developmental Behavioral Intervention (NDBI) approach. We operate center-based clinics across Massachusetts and Missouri and are growing quickly — and we're looking for a deeply technical Senior Salesforce Administrator to own and evolve the platform at the heart of our clinical and business operations. POSITION OVERVIEW The Senior Salesforce Administrator owns and evolves ANNA's Salesforce ecosystem, which is built on Lumary (a Salesforce OEM) and supports clinical service delivery, referrals, business development, and operational workflows across our markets. This is not a basic “clicks-and-tickets” admin position — you are the technical owner of deep configuration, automation, data architecture, security, and system reliability in a regulated, HIPAA-sensitive environment. Based in the Philippines and working contracted hours anchored to US Eastern Time, you will partner closely with operations, clinical leadership, and product/engineering to ensure Salesforce is scalable, compliant, and aligned with real-world healthcare workflows — including partnering with internal technology teams on AI-driven capabilities as ANNA builds out its agentic infrastructure. This role reports directly to our Co-Founder & CEO. Success is measured by platform stability and performance, smooth and low-risk Lumary releases, high and auditable data quality, reporting the whole organization trusts and uses, and stakeholders treating you as the system owner — not just a support resource. COMPENSATION & ENGAGEMENT Hourly Rate - $12 – $15 USD per hour (based on experience and certifications) Guaranteed Retainer - 80 hours per month minimum, billed monthly whether fully utilized or not Overage - Additional hours billed at the same rate; pre-approval required above 100 hours/month Engagement Type - Independent contractor — remote, with core availability during US Eastern hours WHAT YOU'LL DO SALESFORCE & LUMARY PLATFORM OWNERSHIP - Own day-to-day administration of Salesforce (Enterprise) with Lumary-managed packages and OEM constraints - Configure and maintain complex objects, record types, page layouts, dynamic forms, flows, validation rules, and permissions within Lumary's data model - Understand and work within Lumary package limitations, upgrade paths, and dependency constraints without breaking managed components - Act as the technical owner for Lumary releases, sandbox testing, regression testing, and production deployments AUTOMATION & SYSTEM LOGIC - Design, build, and maintain advanced Salesforce Flows (record-triggered, screen flows, scheduled flows) - Replace legacy workflow/process builder logic with optimized Flow-based automation - Implement robust error handling, logging, and guardrails to prevent data corruption - Partner with developers when Apex is required, but independently handle 90%+ of automation via configuration DATA ARCHITECTURE & INTEGRITY - Own Salesforce data model health: relationships, indexing strategy, field usage, and scalability - Design and maintain data validation frameworks to ensure clinical, billing, and operational data accuracy - Manage data imports, exports, and transformations using tools such as Data Loader and Workbench, accounting for PHI sensitivity - Lead deduplication strategies and data quality monitoring SECURITY, COMPLIANCE & ACCESS CONTROL - Implement and maintain role hierarchies, permission sets, permission set groups, sharing rules, and field-level security - Ensure Salesforce configuration aligns with HIPAA-compliant workflows (least privilege, auditability, access traceabilit…