Senior Revenue Operations Manager

## **About Certn** At Certn, we’re changing how trust works with The World’s Easiest Background Check. We’ve raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and we’re still only scratching the surface. Our goal is straightforward: help people move faster - into jobs, homes, and opportunities - by simplifying the path to trust. We’re not a traditional background screening company. We’re a team of curious, collaborative builders who care about solving real problems for real people. We challenge each other, move fast, and have fun doing it. If you want to grow, make an impact, and help shape products used by millions, this is your place. Let’s build what’s next, together. ## **Role Overview** The Senior Revenue Operations role is responsible for the systems, processes, governance, and reporting that enable Certn's global revenue organization to operate efficiently and scale effectively. This role serves as the operational backbone for Sales, Customer Success, Finance, and Executive Leadership by ensuring data integrity, accurate forecasting, meaningful reporting, and consistent execution across the customer lifecycle. The role owns the business administration and evolution of HubSpot as Certn's CRM, driving adoption, best practices, automation, and process improvements across the business. Working closely with Sales leadership, Finance, Marketing, and Customer Success, this position ensures pipeline health, supports strategic decision-making through analytics and reporting, administers quarterly sales compensation, and provides operational support to the Sales Compensation Committee. As a global role, flexibility to participate in occasional early morning or evening meetings is required to support teams across multiple time zones. ## **Key Responsibilities** ### **Revenue Operations & HubSpot Administration** - Own the global business administration, configuration, governance, and continuous improvement of HubSpot. - Develop and maintain CRM standards, workflows, automations, reporting, and user permissions. - Partner with Sales, Marketing, Customer Success, and Operations to continually evolve HubSpot to support the entire customer lifecycle, including prospecting, onboarding, lifecycle, renewals, expansions, and customer success. - Actively drive and monitor user adoption through training, documentation, and best practices. ### **Pipeline Governance & Sales Enablement** - Partner with Sales and CS leadership to ensure consistent CRM usage, accurate forecasting, and high-quality pipeline management. - Monitor company record and deal hygiene, pipeline quality, stage progression, forecasting accuracy, and data integrity. - Identify process improvements that simplify selling and account management while improving reporting accuracy and operational efficiency. - Enable relevant teams to adopt best practices that improve forecast reliability and business visibility. ### **Reporting, Analytics & Finance Partnership** - Work closely with Finance to produce accurate pipeline reporting, bookings metrics, forecasting, and executive dashboards. - Develop and maintain KPI reporting for Sales, Customer Success, Executive Leadership, and the Board. - Provide data-driven insights that support strategic planning, revenue forecasting, operational improvements, and business performance reviews. ### **Sales Compensation Administration** - Calculate quarterly sales commissions in accordance with approved compensation plans. - Validate bookings, resolve discrepancies, and maintain commission reporting. - Prepare materials and recommendations for the Sales Compensation Committee, investigate compensation-related issues, and ensure consistent application of approved policies and plans. ### **Continuous Improvement & Cross-Functional Collaboration** - Identify opportunities to improve revenue processes, automation, reporting, and operational efficiency across Sales, Customer Success, Marketing, Finance, and Product. - Support…