Senior Restaurant Manager

**F&B Senior Restaurant Manager** **Job Description** **Reporting to:** F&B Director **Summary of Position:** Responsible for the day-to-day functions of the F&B Department, including but not limited to staff relations, guest relations, and Room Service. Supporting the Food and Beverage Director and management team as needed. **Summary of Essential Functions:** - Ensure that there is a management presence on floor at all times. - Uphold and support Coyle, Forbes and all Service Standards. - Reports to work as scheduled, in uniform, well groomed, and ready to be in position. - Manage staff in all aspects including, recruiting, training, schedules, payroll, staff complaints and disciplinary procedures. - Assess staff performance, conduct appraisals, and strategize for improving staff performance. - Maintains professional relationships with all coworkers and guests. - Maintain a positive attitude to guest requirements – Attentiveness to service, responding positively to guest’s needs, never making the guest do work. - Responsible for overseeing staff and ensuring guest satisfaction. - Resolving staff issues/concerns while on shift. - Immediately resolving guest complaints/issues. - Properly communicating with other departments regarding daily activities/issues. - Supporting staff with service when and where necessary. - Providing proper guidance to staff including training and disciplinary action as required. - Monitoring staff schedule to accommodate business needs on a daily basis. - Responsible for profit goals of the Food & Beverage operation. - Develops, maintains and administers a sound business and organizational plan for the property's Food & Beverage operations. - Trains and supervises all key Food & Beverage employees of the property. - Leads by example. - Having full knowledge of menus. - Having deep knowledge of wine. - “Touches” every seated table at some point in their service experience – meaning makes or attempts to make some sort of meaningful contact with a table (e.g. verbally ascertaining satisfaction, clearing an empty glass or plate, making friendly/ non-intrusive conversation). - Following and enforcing policies, procedures and service standards, safety and sanitation policies including emergency procedures. - Consistently assures that the Food & Beverage services are operated in accordance with all applicable local, state and federal laws. - Ensures that all safety and sanitation standards are in compliance with local/state health department regulations. - Supports and implements all policies & procedures for the Food & Beverage department. - Managing reservations, questions and guests complaints. - Ensuring resolution of guest complaints to guest satisfaction. - Ensures the highest standards for the Food & Beverage services. - Manages Restaurant Managers. - Other tasks as assigned. **Summary of Job Requirements:** - A four-year Hospitality Degree preferred, but not required. - Must have 3-5 years related experience in food & beverage operations with a proven track record of leading a professional, efficient, high quality, service-oriented operation. - Must possess excellent written and verbal communication skills. - Must be highly organized, efficient and detail oriented. - Must have excellent interpersonal/relationship building skills. - Must be proficient in the use of Microsoft Word, Excel and Outlook. - Must have supervisory, coaching and staff development experience. - Must have a strong business aptitude. **Summary of** **Physical Requirements:** - Must be able to seize, grasp, turn and hold objects with hands. - Must be able to work on your feet for at least 8 hours. - Fast paced movements are required to go from one part of the facility to others. - Must be able to move, pull, carry or lift at least 20 pounds. - Kneel, bend, crouch and climb as required. **Note:** This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisi…