Senior Renewals Specialist

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise , we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession , collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. About the Role As a Renewals Specialist, you will be an integral part of Zscaler's global Sales and Go-to-Market team, focused on delighting customers, nurturing trusted partnerships, and driving a secure, cloud-enabled digital future. You will play a crucial role in cementing our position as a world leader in cloud security by managing a high volume of renewals and contributing to customer success. What You’ll Do (Role Expectations) Execute High-Volume Renewals: Manage the timely renewal of contracts for customers in the commercial segment with $50K and lower ARR (annual recurring revenue), adapting to threshold changes based on evolving business needs. Drive Customer & Partner Satisfaction: Ensure exceptional experiences and high satisfaction levels for both customers and partners throughout a high-volume renewal workstream ecosystem. Collaborate Cross-Functionally: Partner directly with the Deal Desk, Pricing, Partners, Customer Success, Sales Operations, Account Executives, and end customers to secure on-time contract executions. Champion AI-Driven Productivity: Adopt, master, and champion modern AI tools to efficiently manage tasks, optimize daily workflows, and maximize productivity to consistently meet and exceed targets within a variable compensation model. Identify Growth Opportunities: Develop a strong foundational understanding of Zscaler products to successfully migrate legacy contracts to current SKUs and identify potential upsell opportunities to hand off to Account Executives. Who You Are (Success Profile) You act like an owner: Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution. You are a problem-solver: You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. You are customer-obsessed: You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success. You operate with urgency: You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team. You are driven by innovation: You have a deep curiosity for how things work and are energized…