Senior Regional General Manager - Multisite

About Us Odeko is the all-in-one operations and technology partner to more than 20,000 independent coffee shops, cafes and other food establishments. Through the Odeko web portal and mobile app, customers can purchase supplies from hundreds of national and local brands, track ordering trends, finance equipment, and access insurance. Customers that use Odeko can increase their revenue, reduce their environmental footprint, and save significantly on their cost of goods and time spent on vendor management. Odeko is on a mission to continuously develop technology to champion your neighborhood cafes, coffee shops, and other independent F&B establishments. Local coffee shops and cafes are the backbone of any given community, and we’re here to help manage the day-to-day tasks with a platform so intuitive, it’s kinda like magic. The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across numerous departments and business lines, but are single-minded in our mission to develop technology to support the many needs of our customers. We believe that small businesses need support now more than ever, and that Odeko is uniquely positioned to provide that support. Residing in the Central Region (Dallas, Austin, Houston, Louisville, or Colorado), this role will lead people, processes, and systems across a region of small-to-medium warehouse facilities, each with its own fleet, last-mile, and eCommerce operations. This is a high-impact, multi-site leadership role with full accountability for regional operational and financial performance — driving cost efficiency, service excellence, safety, and quality across every site in the portfolio. The Senior Regional GM leads through Site General Managers and Site Leads, and serves as the senior operational leader and face of Odeko across the region. What You'll Deliver in Year One Reduce regional operating costs in labor, transportation, and facilities without sacrificing service or safety Achieve top-tier delivery success and damage-free delivery performance across all sites Strengthen safety compliance (personnel, vehicle, and food safety) and reduce incident rates region-wide Implement standardized, scalable operating procedures and playbooks that travel across sites of varying size and maturity Build a high-performing, engaged bench of Site GMs and site leads with active succession plans in place Deliver the region's full P&L and annual budgeting commitments Scope of Work Regional Operations & Fleet Leadership Lead a region of several small-to-medium Warehouse/Delivery Centers by managing Site General Managers, and Site Leads to deliver products on-time, in-full, and damage-free to customers Partner closely with the Region Market Leader in order to drive revenue and profitable growth. Own regional fleet performance — utilization, cost-per-delivery, maintenance, and driver safety. Drive last-mile delivery performance, route efficiency, chain of custody, and telematics. Own the in-house logistics function and manage the interfaces to third-party carriers and delivery partners where used Travel regularly across the region (~40%) to be present on-site, coach Site GMs in real time, and calibrate execution across facilities Financial & Resource Management Hold full P&L and annual budgeting responsibility for the region, and work with Site GMs to develop and deliver site-level financial plans that ladder up to regional EBITDA targets Ensure financial oversight over all expense areas across sites, driving cost, service, safety, and quality KPIs through data-driven management. Drive labor planning across all sites to ensure labor metrics are achieved by each warehouse. Maintain a complete, region-wide understanding of inventory accuracy, and ensure product is handled to eliminate damage and loss at every facility Safety, Compliance & Quality Ensure compliance with personnel, vehicle, and food safety standards (including OSHA and HACCP) across every site, and promote a positiv…