Senior Project Manager (U.S Only)

**About Condado** Condado is a fast-growing Contact Center as a Service (CCaaS) system integrator and customer experience consulting firm. We specialize in helping enterprises **select, implement, integrate, and support** cloud-based contact center solutions. Our mission is to build seamless, AI-powered CX ecosystems that drive exceptional customer engagement and long-term growth. We partner with leading CCaaS and CX technology vendors (e.g. NICE CXone, Genesys Cloud, Five9, Zoom Contact Center, and emerging AI providers) to deliver **end-to-end solutions** – from upfront advisory and vendor selection through implementation, integration with CRM/back-end systems, and ongoing managed support. We operate as a “**super integrator**,” combining the advisory insight of a technology agent with deep technical implementation capabilities. With Condado’s vendor-agnostic approach and focus on innovation, we enable clients to reimagine their customer interactions – integrating voice, chat, social, and AI-driven channels into one intelligent platform. Our team’s background includes experience at top CCaaS vendors, consultancies, and enterprises, giving us unmatched expertise in contact center technology and customer experience (CX) strategy. **About The Role** We're hiring a Project Manager to own end-to-end delivery on client engagements, starting with a contact center technology implementation and expanding into future digital delivery projects over time. This is a general digital delivery PM role rather than a single-platform specialist position, so you'll bring strong project management fundamentals across a variety of initiatives as the engagement grows. You will own overall project management discipline (scope, schedule, budget, risk, and stakeholder communication) across current and future workstreams. **Location** This role is 100% remote for candidates located anywhere in the U.S., with the exception of the Salt Lake City and Kansas City areas. Occasional travel may be required for high priority team meetings or client meetings. Candidates based in the Salt Lake City or Kansas City metropolitan areas should expect a more hybrid work arrangement, with periodic in person collaboration. * * * **Key Responsibilities** - Own end-to-end project management for this client's engagements, starting with the Five9 implementation and extending to future, potentially unrelated digital initiatives. - Build and maintain project plans, schedules, budgets, RAID logs, and status reporting; run regular cadence meetings with client and internal stakeholders. - Serve as the primary day-to-day point of contact for the client on delivery matters, escalating and resolving risks and blockers proactively. - Partner with Artur (Five9 subject-matter expert) and other technical leads, translating technical work into clear scope, milestones, and client-facing communication. - Manage scope and change control; ensure work stays aligned to statement-of-work commitments and budget. - Coordinate cross-functional resources (engineering, QA, business analysts, vendors) to keep delivery on track. - Identify opportunities for follow-on or expanded work within the account and support account growth conversations. - Apply standard PM methodology (Agile, Waterfall, or hybrid as appropriate) tailored to each project's needs. **Required Qualifications** - 5+ years of professional experience managing digital/technology projects (software implementations, system integrations, digital transformation, or similar) end-to-end. - Proven track record managing external client relationships and delivery, ideally in a consulting or professional services environment. - Strong command of PM fundamentals: scope/schedule/budget management, risk management, status reporting, and stakeholder communication. - Comfortable managing projects that span multiple technology domains rather than a single platform — platform-specific (e.g., Five9/CCaaS) experience is a plus but not required. - Exce…