Senior Project Manager, Global Logistics Operations

Hey there! We’re Fever , the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission. About Operations: Having many products and countries, we need to make sure everything runs smoothly. As the operations team, we help supervise operations across Fever teams and identify and prioritize needs. Our goal is to help Fever grow by improving the efficiency of our ways of working and maintaining a best-in-class experience for all stakeholders. We are seeking an experienced and strategic Senior Project Manager to own Fever's global transportation operations end-to-end. In this role, you will lead a distributed team of logistics coordinators, set the strategy for how we move product globally, and act as the connective tissue between different internal departments and our external transport partners. About the Role: End-to-end ownership: Own the global transportation function from start to finish, ensuring moves are delivered on time and in the most cost-efficient way, and acting quickly to resolve issues as they arise, including working outside standard hours when a shipment or escalation requires it. Stakeholder management: Connect with different departments, including production, finance, legal, and tax, to ensure transportation runs smoothly and fosters a cooperative synergy across the business. Team leadership & mentorship: Manage and mentor a team of logistics coordinators across multiple time zones, reviewing movements, providing guidance, assigning strategic projects, and breaking down complex processes into actionable initiatives that grow the department in line with company needs. KPI and SLA Management: Define, monitor, and report on key performance indicators and service level agreements—including on-time delivery rates, cost variances against initial quotes, and ticket response times—to drive operational excellence, identify process inefficiencies, and ensure high-quality service delivery across global logistics operations. Capacity & resource planning: Assign transport requests based on team capacity, bandwidth, and project specialty; step in to unblock and resolve roadblocks the team escalates. Vendor & contract negotiation: Act as the main point of contact for 3PLs and freight forwarders, negotiating contracts and pricing on behalf of the logistics department. Financial oversight: Own billing and invoicing oversight across the department, and define, track, and report KPIs to drive team performance and cost management. Forecasting & problem-solving: Review global logistics operations, anticipate challenges, and develop solutions before they become blockers. Continuous improvement: Constantly look for ways to elevate the department, building training programs, identifying cost optimization strategies, and evolving processes to raise the team's efficiency and transportation expertise. Strategic communication: Translate complex transportation and importation requirements into clear, concise terms that stakeholders outside of logistics can act on. About You: Experience…