Senior Project Manager

As a Project Manager, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions. Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients. Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders. You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential. Fundamentals: ● 5-8 years of experience; ● Can demonstrate experience in the financial sector; ● Can demonstrate experience in startup/scaleup environment; ● Managed a program; ● Agile coach experience is beneficial. Use of Tools and Methods: ● Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related to those tools and leads tutorials on best practices for using software tools; ● Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively- strongly promotes agile philosophy and ways of working. Financial Management: ● Able to create tools and processes around internal and external reporting; ● Able to support strategy discussions based on reported data; ● Able to address issues based on data; ● Ensures effectiveness of the project (productivity/billability for the company). Client Management: ● Able to spot business development opportunities and involve relevant people; ● Able to design and facilitate client workshops; ● Able to spot potential issues and minimize the impact through effective management; ● Able to handle a large transformation program within one customer; ● Able to work with senior stakeholders to define long-term program strategy. Project Team Management (internal): ● Effectively manages project team and resolves issues; ● Takes initiative to identify potential resources before liaising with the resourcing team; ● Trains team members in scrum methodology; ● Manages multiple teams in a large program or multiple projects. Change Management: ● Is comfortable with ambiguity and a rapidly changing environment; ● Able to influence and drive change; ● Can identify potential changes as risks before they occur; ● Able to mitigate the impact of changes and replan accordingly; ● Able to improve the change process. Risks and Issues Management: ● Manages risks and issues on the project level and program level.