Senior Program Manager

With over 30,000 customers, including a third of Fortune 500 companies, Tempo is trusted by organizations across the globe to make their workflows work better. We create a suite of integrated solutions for time management, resource planning, budget management, roadmapping, program management, reporting and more. We create the tech that enables the modern team to deliver – for every step from first vision to value. Since our beginning in 2007 as a project to make a time-tracking tool to help a client – Tempo has expanded to become the #1 time management add-on for Jira, and we have developed and acquired a multitude of tools to become one of the most trusted names in the Atlassian ecosystem. We want everyone to work better – but we also want to be a tech company with a heart. Join us as we continuously innovate our award-winning products, create new solutions, and help the world work smarter, not harder. ABOUT THE ROLE: Tempo is looking for a Senior Program Manager to join the Product Operations team. Reporting to the Director of Product Operations, you’ll be the connective tissue behind Tempo’s most ambitious product initiatives – from major product launches to significant platform releases. This is a high-visibility, high-impact individual contributor role that requires both strategic thinking and sharp execution. You’ll work across every department – Product, Engineering, Marketing, Sales, and beyond – driving alignment, surfacing risks early, and keeping complex, multi-team programs moving. A core part of this role is tracking readiness and adoption across customer- and partner-facing workstreams, ensuring that what ships internally lands successfully externally. You won’t manage people, but you will influence them – building the kind of cross-functional trust that gets things done. WHAT YOU’LL DO: - Own end-to-end program management for large-scale product initiatives – new product launches, major releases, and strategic cross-functional programs – from scoping through delivery. - Build and maintain master program plans, track milestones and dependencies, and drive accountability across teams to keep initiatives on schedule. - Facilitate alignment across Product, Engineering, Marketing, Sales, Customer Success, and external partners – translating complexity into clear priorities and next steps. - Monitor and report on customer- and partner-facing readiness: tracking enablement milestones, adoption signals, and launch rollout health so nothing lands without the right support in place. - Proactively identify risks, surface blockers early, and work with stakeholders to devise and implement contingency plans. - Define program success criteria and communicate progress clearly to senior leadership and cross-functional stakeholders through structured status updates and reporting. - Lead post-launch retrospectives to capture what worked, what didn’t, and what the next program should do differently. - Use AI tools to streamline how programs are run – from synthesizing updates and generating reports to surfacing risks and managing workflows more efficiently. - Drive continuous improvement in how Product Operations plans and executes programs across Tempo. WHO YOU ARE: - You have 6+ years or equivalent of program or project management experience, with a proven track record of leading large, complex, cross-functional initiatives in a tech or SaaS environment. - You’re an experienced individual contributor who knows how to lead through influence – building credibility and alignment without relying on direct authority. - You’re genuinely AI-savvy: you actively use AI tools in your work today – to manage workflows, synthesize information, generate reports, and work more efficiently – and you’re always looking for how to push that further. This is a hard requirement, not a nice-to-have. - You’re comfortable working across both internal and external workstreams, with experience tracking or monitoring readiness across customer- or partner-…