Senior Professional Services Engineer - Implementation and Onboarding

🧠 About Cortex Cortex is the Engineering Operations Platform that enables organizations to continuously improve their operational maturity and reduce developer friction. With centralized visibility, clear ownership, automated Scorecards, and golden paths, we help engineering organizations operate as one. Our customers – from startups to Fortune 100 enterprises – create a culture of engineering excellence, reducing incidents by 30% and improving MTTR by 50%, all while making it easier for developers to focus on building. 📍Location We’re fully remote and typically welcome candidates from anywhere in the US. We get together a few times a year for company offsites where we build stronger relationships, kick off important work, and genuinely enjoy spending time together. 🤝 The Team Our team is ~80 people building something developers actually want to use. We recently raised a $60M Series C led by Scale Ventures (alongside Sequoia and IVP). We're focused on making engineering teams more effective. You can read more about our latest funding round here . 💼 The Role As a Senior Professional Services Engineer, you will act as a hands-on technical consultant, owning customer engagements end to end, from kickoff through delivery and handover. Your focus is helping customers successfully design, implement, and scale their Cortex setup through a consultative, hands-on-driven approach. You’ll work closely with customers to understand their engineering ecosystem, data models, and how their organization structures its Engineering Operations System. This role is ideal for someone who enjoys being close to customers, solving real technical problems, and translating complex systems into practical solutions. You’ll collaborate with a wide range of stakeholders, from engineers and platform teams to Product Managers, Engineering Leadership, and CTOs. 🛠️ What You’ll Do Customer Engagement & Delivery Lead end-to-end delivery of Cortex Onboarding & Implementation packages, from kickoff through handover, via structured enablement workshops and tailored customer engagements Serve as the main technical point of contact during implementation to troubleshoot issues, investigate bugs, and raise product feedback Act as a trusted, consultative advisor, helping customers make informed design and implementation decisions Technical Implementation Design, configure, and troubleshoot Cortex features and integrations across the engineering toolchain Advise on and implement data modeling strategies within Cortex (entities, relationships, ownership); create and communicate architecture diagrams for Cortex setups and ingestion pipelines Guide customers on data ingestion automation, ownership, reporting and orchestration approaches (e.g. GitHub Actions, Argo) Content & Enablement Create customer-facing learning guides, walkthroughs, and best-practice documentation Plan and facilitate enablement workshops for different audiences (engineering, platform, product, leadership) Contribute internal content on advanced technical use cases and implementation patterns ✔️What We’re Looking For Core Skills & Experience Experience in customer-facing technical roles, such as Professional Services, Technical Consulting, Solutions Architecture, Platform Engineering (with customer exposure), or similar Hands-on experience integrating SaaS tools via APIs, webhooks, and ingestion pipelines Familiarity with modern engineering ecosystems (CI/CD, GitHub/GitLab, cloud providers, observability, incident management) Comfortable working with JSON and YAML (Python, SQL, and scripting are a plus) 💰 Compensation Starting Salary Range: $140,000 - $160,000 Competitive Equity Package *Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for equity and benefit…