Senior Professional Services Consultant

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. About the Role: This high-impact, hybrid role bridges the technical acumen of a Senior Solution Consultant with the strategic execution of a Professional Services Consultant. You will serve as a trusted advisor, leveraging your expertise to drive meaningful customer engagements, architect tailored solutions, and ensure the flawless implementation of Wrike’s platform. By blending pre-sales engineering with post-sales delivery, you will play a critical role in accelerating customer time-to-value, driving platform adoption, and fueling Wrike’s organizational growth. Your Impact: End-to-End Delivery: Drive the complete customer onboarding lifecycle, including Discovery, Design, Configuration, Rollout, and Adoption Monitoring. Pre-Sales & Scoping Support: Partner with the Sales team on complex scoping requirements, creating custom tailored demos and articulating the value of Wrike’s professional services. Strategic Architecture: Lead technical discovery sessions, conduct workshops, and design API integrations to connect Wrike into existing customer software ecosystems. Cross-Functional Collaboration: Act as the voice of the customer to influence the product roadmap; ensure smooth hand-offs between Sales, Customer Success, and Product teams. Project & Account Management: Manage multiple customer engagements simultaneously, tracking milestones in Wrike and Salesforce to achieve critical success metrics. Team Mentorship: Champion internal knowledge sharing and mentor junior members of the Wrike team to scale collective expertise. Your Qualifications: Education & Experience: B.S. in Computer Science, Software Engineering, or equivalent experience; 3+ years as a Sales/Solutions Engineer AND 5+ years in project management or consulting. Technical Acumen: Proven experience working with APIs for software integrations and automating complex workflows. Consultative Communication: Exceptional presentation and objection-handling skills, with a track record of effectively engaging everyone from technical teams to executive stakeholders. Process Mastery: Ability to quickly dissect a customer's complex business processes and map them to clear, goal-oriented Wrike implementations. Domain Expertise: Deep understanding of change management principles and thorough expertise in at least one key segment (e.g., PMO, Marketing/Creative, IT, or Professional Services). Execution & Ownership: Superior personal organization and a firm sense of accountability to juggle multiple competing priorities with poise under pressure. Standout Qualities: An advanced degree (MBA, MS, or equivalent). Formal certifications in industry-standard project management methodologies (Agile, PMI, Lean, etc.). Prior experience driving impact within a fast-paced SaaS environment. Advanced capability to position Wrike seamlessly into highly complex, integrated enterprise ecosystems. Team Dynamics: You will join a collaborative, high-energy team of technical experts and strategic consultants. This role requires close, cross-functional partnership with Sales, Marketing, and Product Management to enhance Wrike's competitive edge. You will step into a culture that values mentorship, open feedback, and a "people-first" mindset, where you will be empowered to take full ownership of your work while supporting the growth of your peers. Our Work Style: We are problem solvers who thrive on curiosity and continuous learning. In this role, you will be deeply embedded in our own platform—using Wrike, Salesforce, and modern integration tools to manage your book of business. What sets this position apart from c…