Senior Product Operations Manager, AI & Systems

To thrive as a company and meet our impact goals, we must cultivate a culture of high-performance. You can read about our culture principles here . We know managers are often the single-largest driver of employee satisfaction and growth, and our talent is our biggest asset. Because of that, we’ve identified consistent expectations for all of Guild’s people managers — helping you know what to expect from your experience here. If you are an Internal Candidate, please apply via our Internal Job Board . ---- Guild is hiring a Senior Product Operations Manager, AI & Systems , reporting to the VP of Product. We're looking for someone energized by building and refining operational systems, strengthening AI-enabled workflows, spotting and removing friction, and setting and communicating clear operational standards that help our product organization move faster. The ideal candidate is a systems-minded operator with a passion for AI, a knack for turning ideas into scalable solutions, strong communication instincts, and a data-driven approach to solving problems. If that sounds like you, read on! What You'll Do Operational System Design: Build and refine the operational systems, tools, and AI-enabled workflows that make Guild's Product & Engineering teams more effective at delivering our products. AI Prototyping & Automation: Prototype and test AI and automation solutions, validating their effectiveness before broader rollout to streamline operations and accelerate product development. Workflow Optimization: Audit R&D processes to surface friction and map system dependencies, then implement scalable improvements and establish clear operational standards. Roadmap & Operational Communications: Own clear, consistent communication of roadmap updates, process changes, and operational standards across the product organization — ensuring stakeholders at every level know what's changing, why, and what it means for them. Tool Evaluation & Collaboration: Identify tooling gaps, run vendor conversations, and partner cross-functionally to select the right solutions. Cross-Functional Coordination: Drive alignment across Product, Engineering, GTM, and Operations teams so priorities are shared and execution is seamless. Implementation & Impact Measurement: Lead rollout of process improvements, document them well, and measure their impact to validate success and fuel continuous improvement. What You'll Bring Experience: 5+ years in Product Operations, Engineering Operations, or a similar role. A prior background in either product management or engineering is desirable, but not necessary. Communication: Strong written and verbal communication skills, with demonstrated ability to communicate roadmaps, priorities, and process changes clearly to both technical and non-technical audiences. AI & Workflow Automation: Hands-on skill applying AI tools to prototype or automate workflows. Operational Systems: A track record of building or improving operational systems for technical teams. Tooling Ecosystems: Experience evaluating and implementing tooling ecosystems effectively. Technical Fluency: Working knowledge of technical concepts and tools. We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $170,000 - $200,000 and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity. Posting Date : 7/20/2026 *This role will stay open for a minimum of 3 days. Guild partners with the country’s most innovative employers, including Chipotle, Target, Walgreens, JPMorgan Chase, Hilton, Spectrum, PepsiCo, Tyson, and more, to build the talent needed for today and a resilient workforce for tomorrow. Guild helps employers identify, develop, and mobilize internal talent, enabling workers to gain skills for in-deman…