Senior Product Manager, Platform Operations [Indivi GO / Indivi PRO]

### Your mission **Indivi** is a TechBio company enabling precision and personalised medicine to become a reality in neuroscience research and development. We are going through significant growth and looking for new team members who want to contribute to making our vision — *making measurable what is not so* — a reality. ### Your profile As Senior Product Manager, Platform Operations [Indivi GO / Indivi PRO], you will play a pivotal role in driving product performance, operational excellence, and roadmap execution as our platform enters its next phase of scale and maturity. In this high-autonomy role, you will own the end-to-end delivery of product initiatives, optimise cross-functional execution, and ensure product decisions are guided by data, customer needs, and commercial priorities. **Key responsibilities** - Delivery & Process Excellence — Map end-to-end product and delivery workflows (e.g. via flow diagrams), pinpoint friction points and bottlenecks across the team’s operating model, and drive them to resolution. - Data-Driven Decision Making — Define and own the core performance metrics for the product (adoption, cycle time, defect/support load, throughput), build visibility into them, and use them — not intuition — to justify every roadmap decision. - Outcome-Driven Roadmapping — Shift planning from feature lists to measurable outcomes tied to company OKRs; own prioritization end-to-end and be accountable for the results it produces. - Commercial Partnership — Work closely with Business Development and Clinical Operations to understand deal and account context, translate commercial priorities and customer commitments into product decisions, and make sure trade-offs account for revenue and partnership impact. - Requirements & Execution — Translate solutions into clear product requirements and user stories, working hand-in-hand with engineering to ensure high-quality, timely delivery. - Compliance Integration — Ensure product development processes align seamlessly with quality management systems, incorporating regulatory and documentation standards into the daily lifecycle without slowing delivery down. - Autonomous, Action-Oriented Execution — Operate independently once direction is set — move on incomplete information rather than waiting for certainty, proactively surface issues, propose solutions, and make the call rather than waiting for direction. - User & Stakeholder Feedback — Run structured feedback loops (interviews, usability testing, support/ops signals) to keep decisions grounded in real user and stakeholder experience. **How we work** - Agile/Scrum development cycles tailored for regulated environments. - Quality Management Systems (QMS) compliant with key standards (e.g. ISO 13485, IEC 62304). - Process mapping & continuous improvement (Lean-style thinking) to drive delivery excellence. - User-centered Design and Continuous Discovery processes. - Cross-functional Collaboration across Engineering, UX/UI, Quality Assurance/Regulatory, and Commercial (Business Development and Clinical Operations) teams. **Required qualifications** - Education — Bachelor’s degree in Computer Science, Health Informatics, Engineering, Business, or a related field (or equivalent practical experience). - Experience — 5+ years as a Product Manager, with a proven track record owning a mobile app or a web product (either qualifies), including demonstrated use of data/metrics to drive roadmap decisions, hands-on experience improving delivery processes, and direct experience partnering with commercial teams (Sales, BD, Customer Success, or similar). - Certifications — Agile/Scrum certifications (e.g., CSPO) are a plus; Lean/Six Sigma or strong analytics credentials are a strong plus; training in medical software standards is an advantage. - Language — Professional fluency in English (written and spoken). **Needed skills** - Technical — Product analytics tools (e.g., Mixpanel, Amplitude), process/flow-diagramming tools (e.g., Miro, Luc…