Senior Product Manager, Platform, Integrations, and Data

Welcome to the Table. At Sur La Table, community, culinary joy, and celebration are at the heart of who we are. From monthly spotlights to the Golden Whisk awards and cooking class perks, our culture blends recognition with hands-on experiences. New team members are welcomed with care and inspired by wellness events, inclusive stories, and a personal touch that makes you feel right at home. **Reports to:** Director of Product Management & UX **Location:** Remote (US or Canada) ### About the Role Sur La Table's product team is three PMs covering the full technology landscape. This role anchors the Retail Platform & Data Infrastructure capability area — the back-office systems, data foundations, and integrations that keep commerce operations running — while flexing into Commerce and Customer Intelligence work as priorities shift. As **Senior Product Manager, Platform, Integrations, and Data**, you will drive execution across the systems, standards, and governance that make data reliable, platforms scalable, and operations never the bottleneck. Success in the first six to twelve months means establishing product rigor and data governance where none exists today, improving integration reliability across core retail systems, and delivering measurable gains in fulfillment efficiency. This is a lean team. You will own a lot, move fast, and make decisions with full end-to-end responsibility. ### What You'll Do **Platform execution and roadmap contribution** - Drive execution against the product roadmap for core retail platforms, integrations, and data foundations; contribute to roadmap prioritization in partnership with the Director of Product. - Translate complex operational and business needs into scalable, reusable platform capabilities rather than bespoke solutions. **Retail platforms and fulfillment enablement** - Lead product execution for OMS-adjacent capabilities including order lifecycle management, inventory visibility, fulfillment orchestration, routing, splits, cancellations, and returns. **Data foundations and integration architecture** - Define and evolve integration patterns, APIs, and data contracts across OMS, POS, ERP, WMS, CEP, CDP, and analytics platforms. - Own requirements for eventing, instrumentation, and data quality standards; define and maintain the governance model for core data domains (customer, order, product, inventory). - Partner with Data and Analytics teams to enable reliable reporting, agent-enabled insights, self-serve analytics, and downstream activation for experimentation, measurement, and AI use cases. **Vendor evaluation and platform decisions** - Research, evaluate, and scorecard platform and vendor solutions with a critical eye on architecture, scalability, integration complexity, and total cost of ownership; provide feasibility analysis to inform build-vs-buy decisions. **AI and automation judgment** - Identify where AI or automation can reduce operational cost, improve data quality, or accelerate fulfillment outcomes. Evaluate solutions pragmatically and make the case for prioritizing them. ### Required Qualifications - 5+ years of enterprise commerce backbone experience working with order management, PIM/catalog, warehouse and fulfillment, store POS, replenishment, demand forecasting, or shipping/rate-shopping systems — with a clear understanding of how these systems interact and where the biggest leverage points are. - Data and process automation experience using analytics or predictive models (not just manual rules) to improve processes such as sourcing rules, allocation, picking/packing flows, replenishment, or returns. - Technical fluency: comfortable with SQL and data analysis; working knowledge of APIs, data modeling, and integration patterns; able to collaborate with engineers on event-driven architectures and microservices. - Systems thinking and cross-functional leadership: ability to synthesize complex operational processes into clear requirements and drive alignment across eng…