Senior Product Manager, Intelligent Sales Platform

**About the Role:** Vanguard's Financial Advisor Services (FAS) division is building an AI-powered platform that guides seller decisions, automates routine work, and surfaces the right insight at the right moment. This is a 0→1 build with executive sponsorship. This is a regulated financial services environment — compliance, auditability, and explainability are built into the product. You'll own this product end-to-end — from discovery through scaled rollout — building capabilities that directly impact how sales crew serve our clients. **What You'll Own:** **Problem Discovery & Product Sense** - Lead continuous discovery with sales users and leaders across multiple roles and channels. - Define what to build, for whom, and in what order. **Platform Build & Execution** - Own the product roadmap from MVP through scaled adoption. - Drive phased delivery from pilot through broad rollout. - Make scope and sequencing trade-offs under real constraints. - Drive product adoption where usage is earned, not mandated. **AI/Agentic Product Development** - Define how AI agents behave within the product and what governs that behavior. - Partner with data scientists and engineers on models, recommendations, and generative features. **Product Analytics & Metrics** - Own how we measure success and make scale/no-scale decisions. - Establish baselines and run rigorous pilots. **Cross-Functional Leadership** - Partner with Engineering, Data Science, UX, Sales Leadership, and Compliance to ship with quality. - Drive build/buy/partner decisions. **Required Skills & Experience** - 7+ years of product management experience, with depth in 0→1 builds through scaled adoption. - Direct experience shipping AI/ML-powered products — LLMs, ML models, and generative features in production. - Experience building agentic AI products. - Strong problem discovery practice. - Rigorous product analytics skills. - Excellent product execution — you prototype, define evals, and drive cross-functional delivery to production. - Experience with enterprise or B2B products. **Preferred** - Background in sales technology or CRM platforms. - Experience in regulated financial services - Familiarity with mobile-first product design for field-based users. **Why This Role** You'll build an AI-native platform from the ground up inside a Fortune 500 financial services firm — with proprietary data assets, real user scale, and executive support. You'll define how AI agents work alongside humans in high-stakes workflows, solving real problems with measurable impact. **Special Factors** **Sponsorship** Vanguard is not offering visa sponsorship for this position. **About Vanguard** At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. **How We Work** Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.