Senior Product Manager (Healthcare Vertical)

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Location: While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity. Nextiva is seeking an Outbound Senior Technical Product Manager to lead the healthcare vertical strategy, bridging the gap between product, engineering, and the market. This role is ideal for someone who is equally comfortable diving deep into APIs and data models as they are presenting to CIOs, CMIOs, and IT decision-makers. You’ll define the product vision and roadmap for Nextiva’s healthcare communication platform, driving integrations with EHR systems (Epic, Cerner, Athenahealth, etc.) and shaping the go-to-market strategy for our healthcare offerings. Your success will be measured by your ability to translate technical innovation into customer value, influence the roadmap through market insights, and enable the sales and customer success teams with clear, differentiated messaging. Key Responsibilities: Market and Customer Engagement Act as the voice of the market — continuously gather insights from healthcare providers, IT admins, and care teams to shape product priorities Partner closely with sales, solutions engineering, and marketing to craft compelling narratives for healthcare buyers Support enterprise and strategic sales cycles by demonstrating product capabilities, mapping integration architectures, and articulating value to both technical and clinical stakeholders Define and validate healthcare use cases and business outcomes tied to Nextiva’s communication and AI capabilities Product and Technical Strategy Own the healthcare product roadmap and strategy, balancing technical feasibility, customer demand, and business impact Define and launch EHR integration capabilities, leveraging FHIR, HL7, SMART on FHIR, and Epic App Orchard APIs Collaborate with engineering to deliver secure, scalable, and compliant integrations and SaaS workflows tailored for healthcare organizations Drive platform extensibility, working across internal product teams to align APIs, provisioning, analytics, and multi-tenant administration capabilities with healthcare-specific requirements Ensure compliance with HIPAA, HITRUST, and SOC 2, partnering with InfoSec and Legal to maintain healthcare-grade standards Go-to-Market and Enablement Partner with Product Marketing to position Nextiva’s healthcare solutions and create technical content such as whitepapers, demos, and integration guides Enable Sales, Customer Success, and Implementation teams through training, launch briefings, and product documentation Track and analyze market trends, competitor offerings, and regulatory developments to inform future product strategy Serve as a thought leader in healthcare communication technology, representing Nextiva at industry events, webinars, and customer advisory boards Qualifications 8+ years of product management experience in SaaS, cloud, or communications platforms, with at least 3+ years in healthcare technology Proven s…