Senior Product Manager

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world. Build products that simplify cloud complexity and help developers, agencies and digital businesses grow. At Cloudways, you will turn real customer problems into intuitive, scalable and increasingly AI-powered product experiences. Key Responsibilities Lead the strategy, roadmap and end-to-end lifecycle of multiple Cloudways products or a significant product area, from discovery and validation through launch, adoption, growth and continuous improvement. Develop a deep understanding of Cloudways customers, including developers, digital agencies, ecommerce businesses and SMBs, and translate their needs into clear product opportunities and priorities. Lead continuous product discovery through customer interviews, usability testing, surveys, behavioral analysis, competitive research and market validation. Establish structured customer feedback loops across Product, Customer Support, Customer Success, Sales, Community and other customer-facing teams. Ensure insights are regularly synthesized, prioritized and incorporated into product decisions. Define customer problems, product requirements, use cases, user stories, acceptance criteria and measurable outcomes for new products and capabilities. Build compelling business cases by assessing customer value, market opportunity, strategic alignment, development effort, operating costs, revenue potential and business risk. Own and communicate the product vision, strategy and roadmap, ensuring teams understand not only what they are building, but the customer and business outcomes the work is expected to achieve. Work closely with Engineering, UX, Data, Product Marketing, Customer Support, Finance and other functions to take products from concept to successful market adoption. Set the direction for the product experience and partner with UX and Engineering to create simple, intuitive experiences that reduce the complexity of managing websites, applications and cloud infrastructure. Operate as an AI-first Product Manager by actively identifying where AI, automation and agentic experiences can improve customer outcomes, product discovery, internal workflows, decision-making and operational efficiency. Use AI tools to accelerate research, synthesize customer feedback, analyze product data, develop prototypes, validate concepts and improve the speed and quality of product execution. Define product success metrics and maintain clear visibility into acquisition, activation, adoption, engagement, conversion, retention, revenue, reliability and customer satisfaction. Use quantitative and qualitative data to investigate ambiguous problems, identify performance anomalies, uncover growth opportunities and make clear recommendations to senior leadership. Own product launches in partnership with Product Marketing and other stakeholders, including positioning, packaging, pricing, rollout planning, customer communication, sales and support readiness, and launch success measurement. Conduct structured post-launch reviews, identify gaps between expected and actual performance, and ensure learnings are incorporated into future product development and launch plans. Drive the adoption and growth of existing products across customer segments, geographies, channels and use cases. Monitor product quality, customer escalations, service performance, bugs and operational risks. Work with Engineering to prioritize issues based on customer impact and define a clear path to resolution. Identify short and medium-term risks to product deliv…