Senior Product Manager, Customer Engagement & Digital Foundations

Shape the products that keep millions of customers engaged by creating intuitive, AI-enabled experiences that make Zip the first payment choice, every day. Bring your expertise in product strategy, customer engagement and digital experiences to build scalable products that create lasting value for customers and the business. Hybrid working from our Sydney or Melbourne office. Write your story with a career at Zip Join Zip's Product team, where we create innovative, customer-centred experiences that make managing money simpler, smarter and more rewarding. Working closely with Engineering, Design and Technology teams, we combine customer insight, experimentation and commercial thinking to build products that delight customers and deliver meaningful business outcomes. As a Senior Product Manager within our Customer Engagement & Digital Foundations domain, you'll own the strategy, roadmap and delivery of products that strengthen customer engagement, increase self-service and drive long-term retention. You'll help shape how Agentic and ambient AI are embedded into our products, creating more intelligent, personalised experiences while building the digital foundations that enable innovation across Zip. What you'll own Define and execute the product strategy and roadmap across the Customer Engagement & Digital Foundations domain, ensuring alignment with customer needs, business priorities and long-term product strategy. Lead product discovery, validation and delivery, balancing customer value, commercial outcomes and technical feasibility. Partner closely with Engineering and Design teams to deliver secure, scalable and intuitive customer experiences across web, mobile and digital platforms. Identify opportunities to embed AI-enabled capabilities that improve customer engagement, increase automated self-service and create more personalised customer experiences. Use customer insights, analytics, experimentation and market research to identify opportunities, validate hypotheses and inform product decisions. Define success measures and monitor product performance, using data to continuously optimise customer, operational and commercial outcomes. Manage product risk, ensuring appropriate governance, controls and compliance are embedded throughout the product lifecycle. Collaborate across Product, Engineering and Design to build reusable digital capabilities that strengthen Zip's digital foundations and accelerate product delivery. Champion a culture of experimentation, continuous improvement and customer-centred product development. Build strong relationships across the business, aligning stakeholders around a shared product vision while influencing outcomes across multiple teams. What you'll bring to the team Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you're a great fit with our four Values, and have a desire to learn and grow. So whether you meet some or all of the desirable attributes below, we'd still love to hear from you. Significant experience in product management within technology, fintech, payments, financial services or other customer-centred digital businesses. Experience working on a mobile app (ideally for a FS organisation) Demonstrated experience owning product strategy, roadmaps and delivery across customer lifecycle, digital products, self-service experiences or platform capabilities. Strong commercial acumen with the ability to balance customer needs, business objectives and technical considerations. Experience partnering closely with Engineering and Design teams to deliver exceptional customer experiences Strong analytical capability with experience using customer insights, experimentation and data to drive product decisions. Experience managing complex stakeholder relationships and influencing outcomes across cross-functional teams. Curiosity and practical experience exploring emerging technologies, including AI-enabled…