Senior Product Manager, Care Delivery

## OUR MISSION We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond. Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person's cancer journey: caregivers, oncologists, health plans, and employers. As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help our care team focus on what matters most: supporting people through cancer. Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you're inspired to make cancer care more human and to help reimagine what's possible, we'd love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters. ## WHAT YOU'LL DO We're hiring a Senior Product Manager to drive the evolution of [Thyme Box](https://www.thymecare.com/partners/thyme-box) — the care management platform our care team lives in every day. Thyme Box is how our nurses, social workers, care partners, nurse practitioners, and medical directors do their work: how they prioritize who to outreach, access clinical information, communicate with members, document care, and move people through every intervention in their cancer journey. When Thyme Box is fast, clear, intuitive, and intelligent, our care team spends less time fighting software and more time caring for people. Getting this right is central to both our care model and our unit economics. This role owns a mature, mission-critical product that is used by hundreds of care team members and is under constant demand. You will drive its continued transformation from a workflow tool into an AI-native platform. You'll balance a high volume of day-to-day requests, bugs, and stakeholder needs with a multi-quarter vision for how technology can meaningfully increase our care team's capacity, quality, and joy in their work. You'll partner closely with the Head of Product, Care Delivery, your tech lead, service designers, and a team of engineers to shape what gets built and why. Additionally, you will: - **Own a roadmap for Thyme Box:** set the roadmap and drive execution across the core care team surfaces — work prioritization and routing, tasking and next best actions, communications, navigation and summarization of clinical information, and automated documentation — from discovery through rollout and adoption - **Make the care team dramatically more efficient:** identify where time and clicks are lost across workflows done hundreds of times a day, and ship the measurement, improvements, , and automations that move real productivity metrics and allow care team members to operate at the top of their licenses - **Lead the AI-native evolution of care delivery:** drive the strategy and delivery of AI-powered capabilities — supporting processes, automating documentation, and providing decision support — determining where AI can augment or automate human work while safeguarding clinical safety, trust, and quality - **Ground every decision in the care team's reality:** spend time with nurses, social workers, care partners, NPs, and medical directors; understand their workflows deeply; and translate messy clinical and operational processes into clean, extensible tooling - **Manage competing priorities with clarity:** field and triage requests from Care Delivery operations, clinical leadership, enrollment…