Senior Product Designer

ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We’ve done the same for our people (VEGgies), finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong. We’re rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That’s where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families. VEG is a 2025 and 2026 certified Great Place to Work®. THE JOB We’re looking for an experienced self-motivated Product Designer who’s ready to say YES to creating thoughtful, user-friendly solutions. At VEG, we find a way to say YES—so we can turn big ideas into real impact for the people who rely on us. In this role, you’ll bring ideas to life by working closely with engineers, end users, and stakeholders to design and improve both our employee facing and direct customer facing applications. You’ll function as the lead designer on a new product team focused on improving our customer experience with technology. You will lead user research, build mockups and prototypes, and help ensure we deliver the best possible experience. If you’re excited to collaborate, solve problems, and make a real difference through design, we want you on our team. WHAT YOU’LL DO Lead user research for your product including interviews and focus groups as needed Observe users in their space to gain insight on how they interact with the software application and where there is opportunity for improvement Create low to high fidelity mockups, prototypes for proposed solutions, coordinate and lead user testing sessions with hospital employees and customers to prove out proposed solutions Participate in implementation kick off meetings to ensure stakeholders, developers, and testers understand, implement, and verify intended user experience Provide written guidance for software engineers describing the expected behavior and UI design Perform UI reviews of completed dev work to ensure new features are production ready Collaborate with brand, marketing, and other designers to help develop a design system and styling guidelines that represent VEG’s brand identity for your products Test and vet new AI design tools to help streamline design processes Build interactive prototypes for solution validation WHAT YOU NEED 5-10 years of experience in UX/UI product design working on both browser-based and native mobile applications Creative and detail-oriented Strong communication skills and experience in presenting research findings Value efficiency with the use of design systems aligned with frontend framework Proficiency with Figma, Adobe Creative Suite, GitHub, and Pendo. Experience with AI design tools such as Stitch, Claude Design, or Figma Make. WHO YOU ARE Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s accomplishments Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge HOW WE INVEST IN YOU Competitive Compensation Including $150,000 - $190,000 base salary + bonus + benefi…