Senior Product Designer, Servicing

ABOUT THE COMPANY Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries. The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry. ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond. THE DESIGN TEAM AT VALON Valon’s Design team is a tight-knit and ambitious team; As a user-centered design team, we create meaningful and intuitive experiences that set the industry bar. Today, our core products include a mortgage servicing platform that empowers our servicing agents and a homeowner console to manage all things mortgage-related easily. Our company is at the unique stage where you’ll have the opportunity to help shape the core experiences of the homeowners we serve. Sitting inside the product organization, you’ll work closely with our world-class cross-functional teams to make products that deliver value to homeowners, servicing agents, and mortgage lenders. A portfolio is required for consideration. ABOUT THE ROLE We seek a talented Senior Product Designer to join our Mortgage Delinquency Team (DQ). As a Senior Product Designer, you will be able to define the ideal user experience for homeowners facing financial hardships. In addition, you will create our servicing agents tool to help us better serve our homeowners as they navigate a stressful time in their financial lives. The complicated delinquent states often come with various edge case considerations; you will need to be comfortable working in ambiguity and partner with internal stakeholders to distill such complexity into simple solutions. Finally, you will work closely with cross-functional teams to deliver high-quality products that solve real user problems and meet business goals. RESPONSIBILITIES - Design large-scale zero-to-one product experience — using end-to-end design process from research, prototyping, testing, to delivery. - Build expertise in multiple DQ verticals and context switch efficiently in a fast and iterative environment. - Create user journeys, wireframes, and high-fidelity designs that communicate design solutions and align with business goals. - Collaborate with product managers, engineers, legal experts, and stakeholders to ensure designs are feasible, scalable, and comply with laws and regulations. - Champion user-centered design principles and advocate for user needs throughout the product development lifecycle. - Mentor and guide junior designers, sharing best practices and fostering a culture of design excellence. - Work within and help evolve our design system, ensuring a cohesive and consistent visual language and user experience across all products and platforms. - Collaborate with cross-functional teams to ensure a cohesive user experience across multiple products and platforms. Senior at Valon means - A track record of creating intuitive flows and elegant user experiences. Despite working with complex edge cases, compliance considerations, and technical constraints. - Plan and execute projects independently. You discover impactful problems to work on, prioritize or deprioritize w…