Senior Product Designer

About us At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe. The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. Our values Win as One. Delight Customers. Deliver Great Outcomes. About the role The Senior Product Designer performs user research, creates mockups and prototypes, validates solutions with customers, pairs user research with quantitative data to drive design solutions, creates detailed specifications and guidelines for handoff to developers, and works as a member of a cross-functional team to deliver concepts through to production, ensuring their success. About the team The Product Design team is key in translating strategic objectives into actionable plans and designs for developers to execute on. The Senior Product Designer is instrumental in guiding product solutions and advocating for a design-driven culture. What will you be doing? Design features and improvements to ShipStation Global products; with a focus on ShipStation, Stamps.com, ShipStation API. Oversee a feature or project's creative process from start to finish Design mockups and prototypes to validate ideas with stakeholders and customers Research and test the impact of a new feature or product update using metrics and analytics Work closely alongside developers to ensure implementation is consistent with mockups Ensure the continued success of designs through production by tracking the design KPIs Generate design documentation that supports the maintenance of the product and serves as a guide to understanding it. Translate ideas and concepts into user and product documentation: task flow diagrams, and functional design specifications. Present concepts to the company during new hire onboarding as well as during company meetings. Evangelize design and design-thinking across the company, to build a culture of problem-solving and raise the bar of product excellence. Work with Product Managers to understand and dissect challenges, and execute company strategy Work with stakeholders to translate strategy into product improvements that benefit from design thinking Mentor junior designers by providing thoughtful and constructive feedback during design reviews Conduct customer research to validate ideas and locate new problems to solve. Contact users and conduct interviews to gain insight into ShipStation Global products (ShipStation, Stamps, ShipStation API) use, and apply user knowledge to inform your designs Interact with customers regularly via support center, phone calls, and contextual inquiries to internalize their points of view and pain points Review user interactions using analytics and reporting tools to see how users are interacting with the product What are we looking for? 5+ years of experience as a product designer or UX/UI designer at a Saas company or product design firm Bachelor’s degree in design or related field Experience conducting or leading research initiatives Training in User Experience, User Interface, and Interaction Design Strong Visual UI design skills What will make you stand out? Previous experience within the eCommerce or Shipping software industry The Tech Figma Claude DoveTail Optimizely What do we offer? 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays. 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands! 🌅 We offer 12 paid holidays fo…