Senior People Operations Generalist

Noom is on a mission to help people live better, longer. We're a consumer-led digital health company, connecting people to content, coaching, community, and clinicians, to build lasting habits and live healthier lives. We're a high-growth organization powered by science, technology, and world-class talent. When you join Noom, on any team, you'll see the impact of your work on the world. Our People Team Our People team is the backbone of how Noom scales its most important asset: its people. We build the systems, policies, and experiences that let every employee do their best work, and we're entering a pivotal chapter of scaling how People Operations runs as Noom grows into new products and new stages of the business. This is a team where builders get to shape the future, not just maintain the present. About the Role We're looking for a Senior People Operations Generalist to own and modernize core parts of how People Operations runs at Noom. This is a role for someone who wants deep, hands-on ownership of employee lifecycle operations and the systems behind them, someone hungry to build new processes, tooling, and policy documentation as Noom enters a period of significant product growth and organizational change. You'll own day-to-day employee lifecycle execution while also contributing to the bigger picture: helping modernize our people tooling, redesigning processes, and drafting policy in ways that scale with the business. You'll partner closely with People Operations leadership to turn strategic priorities into operational reality, and you'll be a go-to resource that others on the team can rely on for judgment and follow-through. You Will Process day-to-day transactions across the employee lifecycle, including onboarding, offboarding, internal moves, and data changes, ensuring accuracy and compliance across systems. Interpret and apply company policies to day-to-day employee questions and edge cases, escalating ambiguous situations appropriately. Own key compliance activities, including regulatory reporting, compliance training administration, government surveys, and ESG reporting. Maintain documented SOPs and process guides for core Ops workflows, identifying opportunities to use AI tools to streamline documentation, triage, and repetitive transactions Own a documented backup coverage plan for critical Ops functions, including cross-training, to eliminate single points of failure during absences or transitions Manage requisition intake and tracking in partnership with the Talent team, keeping data clean across the hiring-to-onboarding handoff. Own People help desk operations, triaging, and resolving employee inquiries within service-level expectations. Build and maintain People Operations analytics and reporting, surfacing lifecycle and service-delivery metrics for leadership. Contribute to the redesign of People Operations processes and systems, identifying opportunities to modernize how the function delivers for employees at scale. Support People tooling administration, partnering with IT and vendors to help evaluate, implement, and optimize HR systems. Serve as a key point of contact on immigration-related process and case tracking, partnering with outside counsel and internal stakeholders to support case management and compliance. Lead ad hoc projects across the employee lifecycle, compliance, and tooling as priorities arise. Partner cross-functionally with People Business Partners, Legal, and business leaders on sensitive employee matters and process rollouts. About You If you're interested in shaping the future of health by building the people systems that help Noom scale, this role may be for you! You Have 5+ years of experience in People Operations or HR Generalist roles, with prior experience mentoring others. Hands-on experience owning complex employee lifecycle transactions, including onboarding, offboarding, and data management. Experience designing or redesigning People Operations processes, tools, or systems…