Senior People Generalist

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset : We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward. Location: Remote-India Shift: 3:00PM IST – 12:00AM IST Role Description: We are looking for Senior People Generalist to join the ShipBob India People Strategy & Operations team as the execution engine of our People Operations function. This role is the first line of delivery across the India employee lifecycle — handling HRIS administration, compliance, benefits, onboarding, offboarding, and employee experience with accuracy, speed, and care. The Sr. People Generalist works within defined frameworks and processes, executes with precision, and escalates thoughtfully. While the PS&O team designs and owns strategy, the Sr. People Generalist ensures that strategy becomes reliable, high-quality delivery on the ground. This role is a strong fit for someone who takes genuine pride in operational excellence, builds trust through follow-through, and is growing toward a career in HR operations or generalist people work in a fast-paced tech environment. This role reports to Senior Manager HRBP. What you’ll do: HR Operations, Compliance & Data Maintaining accurate, up-to-date employee records across the HRIS and all People systems (employment profile changes, T&A, employment paperwork) — proactively flagging and fixing data discrepancies. Processing employment, confirmation, and employment verification letters, and processing approved compensation changes with accurate documentation retention. Administering the XOXO voucher process and supporting the SPIFF reward program. Supporting India benefits administration in coordination with carriers and Finance, and assisting with accurate Provident Fund, Pension Scheme, and other statutory filings. Owning audit readiness — performing periodic audits of HR files and records, maintaining compliance postings, and assisting with statutory audit preparation as directed. Monitoring completion of compliance and COE-assigned trainings, following up with employees and managers to ensure timely closure, and supporting POSH training logistics. Running standard People reports and supporting the HRBPs with data extraction and formatting for leadership decks and dashboards. Employee Lifecycle & Performance Facilitating the PS&O segment of ShipBob University (new hire orientation), educating joiners on benefits, policies, and HR processes. Conducting new hire connects at defined intervals and tracking probation and confirmation timelines, flagging upcoming deadlines to the HRBPs. Supporting the end-to-end offboarding process for all exits (PSC ticket, checklist, HRIS update, payroll notification, exit coordination), including exit interview logistics and data collation, and sharing findings with the HRBPs. Supporting the HRBPs with performance management processes and outcome tracking (warnings, PIPs, APR ratings), including related manager communications and documentation. Helping employees navigate career-planning resources and escalating development con…