Senior Partner Success Manager

Change the way the world travels Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours. Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step. Team mission As a Senior Partner Success Manager, you’ll be responsible for ensuring the commercial success of our most critical accounts through a combination of partner relationship and project management, pre-sales enablement, managing complex technical API integrations, and ensuring operational issues are addressed efficiently in collaboration with our EMEA HQ resources. You are experienced with APIs and B2C/B2B marketplace partnership models, marketing touchpoint integrations, and the technical side of affiliate marketing. As part of the AMER team, you’ll apply your knowledge and expertise by ensuring the commercial success of existing accounts while also guiding the technical and operational onboarding of new accounts from start to finish. This role is highly collaborative. While based in New York as part of the AMER regional team, the Senior Partner Success Manager is expected to work in close collaboration with the Global Partner Success & Operations Team and be the key link between the AMER region's global partner brands and the Berlin HQ for all operational, technical, and reporting matters. You will provide an important AMER perspective in the development of global processes by the Partner Success & Operations Team, helping ensure that the specific requirements of the AMER partners are met in our centralised product roadmap and operational processes. Your mission Own the commercial success of AMER partnership accounts, especially onboarding and activation, ensuring accounts launch, scale, and renew. Lead Qualification Pre-Sales: act as the commercial-technical lead in pre-sales, supporting AMER partner evaluations, tech feasibility assessments, and product it in collaboration with Partner Success & Operations and Partnership Tech pre-signature. Partner with Commercial Regional Teams to unblock activation post-signing and prevent stalled or non-materialized deals. Master the Integration Journey: Own activation readiness and feasibility for AMER accounts, ensure partners are technically and operationally prepared to transact at launch. Bridge AMER and HQ: Lead AMER–Berlin HQ project management, particularly with Partner Success & Operations on partner requirements, solutions, and sequencing of integration steps Own partner onboarding and integration for AMER with Partner Success & Operations (PSO) as the primary Berlin stakeholder—acting as the dedicated point of contact, coordinating business/ops/tech workstreams, and driving the journey from kickoff through launch, optimization, and maintenance (milestones, timelines, quality). Drive Operational Excellence: Troubleshoot and resolve integration and operational issues (API/feed/logs/affiliate tools), maintain clear escalation/incident tracking, file actionable bug tickets, and together with Partner Success & Operations, drive resolution cross-functionally (Partner Tech, Care, Product, Finance, Legal) as needed. Consult & Optimize: Use partner performance and operational data to work with Partner Success & Operations to improve partner experience, integration quality, and stability. Stay on top of industry, travel tech, API, and affiliate ecosystem trends to continuously improve products, processes, and partner outcomes. Champion AI-enabled workflows: Identify and apply AI tools to improve partner onboarding speed, integration troubleshooting, and reporting — and share best practices with the broader team. Expect to travel to Berlin HQ 2-4 times per y…