Senior Operations Manager

Type: Permanent, Full-Time Organization: [Canada Plastics Pact](https://plasticspact.ca/) (CPP), a Solution Space by Generate Canada Reports To: Managing Director, CPP Location: Canada (Remote, with occasional travel) Salary Range: $100 - $115,000/ yr This position is for once active vacancy. ABOUT US Generate Canada is a charitable organization that fosters deep collaboration across sectors, supply-chains, and stakeholder groups to generate innovative and systemic solutions to complex problems at the nexus of the environment, economy and society. Through our Solution Spaces we drive innovation and progress to eliminate plastic waste, grow Canada’s circular economy, advance climate-smart agriculture, increase investment in nature, and accelerate our energy transition. One of our Solution Spaces, The [Canada Plastics Pact](https://plasticspact.ca/) (CPP) brings together a diverse network of leading businesses, innovators, and governments from across the plastics value chain, all committed to eliminating plastic waste and pollution. As a proud member of the Global Plastics Pact Network - convened by the Ellen MacArthur Foundation and WRAP - Canada Plastics Pact aligns with a shared global vision for a circular plastic economy while tailoring strategic actions to meet Canada’s unique geographic and economic needs. What You’ll Do As the Senior Operations Manager, your role is designed to drive organizational excellence through the integration of information systems and operational frameworks. The Senior Operations Manager provides strategic oversight of the Project Management Office (PMO), Information Technology (IT) infrastructure, HR liaison functions, annual reporting and governance frameworks - ensuring a resilient foundation for the execution of strategic priorities and initiatives. As Senior Operations Manager, your key responsibilities will include: Operations Strategy & Efficiency - Strategic Alignment: Hold accountability for the strategic direction of CPP’s operations, ensuring the alignment of KPIs with annual organizational goals. - Digital Ecosystem Management: Oversee and optimize CPP’s digital and data tools, including the online community platform (Zapnito/PlastX), annual impact reporting tools, CRM (HubSpot), project management software (ClickUp), communication & AI tools (Slack, Gemini), and file management (Google Drive). - Governance & Training: Ensure appropriate user access, team training, up-to-date documentation, and cost-benefit evaluations for all CPP digital tools. Partner Engagement & Reporting - Working Group Leadership: Represent CPP operations in assigned working groups, providing expert insights to align operational capabilities with Partner engagement goals. - Impact Reporting Oversight: Lead the end-to-end execution of CPP’s Annual Impact Reporting; define the strategic timeline, optimize data-collection processes, and select the technical tools required to deliver high-quality reports. Performance Management & Team Leadership - Strategic Goal Alignment: Translate CPP’s high-level strategy and KPIs into clear, actionable performance goals for the team in collaboration with the MD. - Direct Supervision: Lead, mentor, and provide consistent feedback to the Operations and Engagement Coordinator, ensuring day-to-day administrative and management tasks align with organizational priorities. - Accountability: Maintain a cadence of regular performance check-ins, conduct year-end reviews, and report progress on operational KPIs to the CPP team. - Talent Lifecycle Management: Lead the design, implementation, and optimization of onboarding and offboarding frameworks to accelerate time-to-productivity and safeguard organizational data (in partnership with Generate Canada’s central HR team). - Workforce Planning: Proactively design contingency strategies for staff transitions and provide strategic recommendations to leadership on organizational structure prior to new recruitment cycles. - Resource Allocation:…