Senior Operations Manager

About Aegis Ventures Aegis Ventures partners with entrepreneurs and industry leaders to launch and scale transformative companies in digital health and artificial intelligence. Our platform brings together market-shaping ideas, growth capital, and ambitious individuals to solve major societal problems. With a focus on innovations in healthcare, Aegis has launched four successful portfolio companies in partnership with Northwell Health and recently announced the Digital Consortium to co-develop, invest in, and launch new companies. About the Company Optain is transforming the healthcare landscape through a powerful synergy of advanced software, hardware, and clinical expertise. By utilizing the eye as a non-invasive diagnostic window, we are redefining the screening and management of both ophthalmic and systemic diseases. Our mission centers on broadening access to care by integrating a specialized teleophthalmology team with proprietary AI and machine learning, supported by our industry-leading fundus imaging technology. By prioritizing affordable, front-line diagnostics, we aim to alleviate the pressures on global health infrastructure while delivering superior patient outcomes. Following a successful Series A funding round backed by prominent health systems and private equity firms, Optain is positioned for significant commercial expansion. With established regulatory clearance and a growing footprint across Europe, Australia, and the Middle East, we are currently accelerating our presence within major health networks throughout the United States. About the Job As the Senior Operations Manager , you will own US customer operations - the function that connects our commercial momentum to actual customer outcomes. That means managing camera ordering and inventory from our manufacturing partners, getting hardware to new customers quickly and in step with our sales pipeline, standing up and running our US camera servicing function, and owning the contract execution process for new commercial agreements. Today these workflows are manual and founder-led. Your job is to take them over, run them well, and systematically redesign them for scale. This is a role for someone who has done this kind of work before, takes ownership seriously, and knows the difference between running a process and building one that doesn't need you. Optain is at an inflection point. We have FDA clearance, a growing camera footprint, and a commercial pipeline that is moving fast. The operational infrastructure to support that growth is being built in real time, and this role sits at the center of that work. This is a remote, US-based position. What You'll Do Own camera ordering, inventory management, and fulfillment -- manage the relationship with our factory, maintain accurate inventory, and ensure new customers receive and activate cameras in step with our sales momentum. Stand up and run US camera servicing operations, including returns, repairs, and warranty coordination. Own end-to-end contract execution for US commercial agreements -- work with the sales team on commercial terms, draft and redline customer contracts, and drive them through to execution. Build and maintain the contract lifecycle process, including workflow tooling, signing authority routing, and playbooks that make future contracting faster and more repeatable. Manage legacy contract obligations inherited from an acquired business and support ongoing compliance with existing customer agreements. Draft internal policies and SOPs to close operational gaps as the company grows. Identify and implement automation opportunities across customer ops workflows -- the goal is a function that scales without adding headcount linearly. What You'll Need 4-7 years of experience in business or operations roles, with direct exposure to hardware logistics, customer contract management, or both Startup experience strongly preferred -- you have worked in a Series A or B environment and are comfortable oper…