Senior Onboarding Specialist, International

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You are a strategic, detail-oriented professional with expertise in the Employer of Record (EOR) industry. You thrive on managing complex international onboardings and turning nuanced challenges into seamless customer and employee experiences. A natural collaborator, you enjoy working across departments to optimize workflows and bridge product gaps. You are highly organized, deadline-driven, and committed to delivering high-touch service that helps customers scale their global teams with confidence. Your Success Profile What You Will Work On Own the full technical and operational setup for international hires, including the execution of employment agreements, statutory policy alignment, local enrollments, and the successful implementation of local benefit enrollments to ensure 100% Day 1 compliance. Identify customer needs during the implementation phase to recommend essential supplemental services, including but not limited to, IT provisioning, background checks, supplemental benefits, and more. Lead high-impact initiatives to improve the customer and employee journey and drive efficiency across the onboarding experience for our workers and admins. Partner cross-functionally with Sales, Legal, Customer Success, Operations, and Product to resolve gaps and deliver a cohesive customer and employee experience. Drive process innovation and automation, identifying opportunities to automate and optimize workflows. Act as a global EOR expert, guiding admins through country-specific nuances and supporting their expansions into new markets. Manage timelines and SLAs proactively, navigating roadblocks with creative problem-solving to ensure customer and employee satisfaction. Lead and participate in strategic projects across functions, collaborating closely with teammates and modeling a growth mindset. Advocate for the customer and employee, blending product knowledge with resourcefulness to influence the product roadmap. Support the business with new market expansion by contributing to developing and documenting operational playbooks and best practices for the new country onboarding experience. Other duties as needed based on departmental/organizational needs. How You Will Do Your Work As a Senior International Onboarding Specialist, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies: Consultative - Takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening. Taking responsibility - Being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior. Adaptability - The ability to adjust your approach or actions in response to changes in your internal and external environment. Solution-oriented - Identifies the source of a question or challenge and provides the right, or a better, way of doing things. Curious - The innate desire to learn, grow and…