Senior On-Site Service Specialist

**Senior On-Site Service Specialist** POSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. Job Duties and Responsibilities · Runs high volume/production copy machines and performs binding and finishing work. · Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. · Perform basic equipment troubleshooting and escalate calls to technicians · Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc) · Performs duties of scanning and /or imaging documents · May perform Reception services on temporary/occasional basis · Maintains records for management reports and inventories of supplies needed. · Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. · Calculates charges for jobs performed and maintains logs and may generate reports. · Responds to and coordinates all service calls required by customer. · May perform filing duties in conjunction with specific customer requests. · Delivers completed jobs to pre-determined customer locations within and outside of the site. · Maintains daily meter and service logs. · May travel between customer's buildings. · Answers customer questions regarding status or feasibility of job requests. · Ensures upkeep of convenience copier areas by keeping neat and well stocked. · Performs duties related to the shipping of materials. · Performs duties related to the receiving of materials. · May perform meeting room and conference room set ups. · May perform building occupant moves within assigned facilities. · May perform light maintenance, and cleaning duties as assigned. · May occasionally perform shipping, receiving and dock work in a mailroom type environment · May require periodic overtime on nights and weekends, including off-hour emergency response. · Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. · Uses all copier equipment, calculator, fax machine, postage meter and some PC. · Performs filing duties, which may include �purging' and archiving old documents. · Understanding of Ricoh Services Portfolio & Technology · Ensures data for Ricoh MOR, SPG and job logs are captured · Performs other duties as assigned. **Qualifications (Education, Experience and Certifications)** · Requires high school diploma or GED and1-2 years of related work experience. · Some related copy job experience is preferred. · May require valid driver's license and minimum levels of auto insurance coverage per Ricoh. · Demonstrate competency in basic computer skills including proficiency in MS Office Suite KNOWLEDGE, Skills And Abilities · Working knowledge of copier and other related equipment and repair is preferred. · Requires knowledge and understanding of shipping/receiving procedures. · Basis electronics knowledge is preferred. · Possesses abi…