Senior Office Support Specialist

## Description This is a difficult clerical and typing work involving independent responsibility for complex clerical functions or processes. An employee in this class is responsible for always exhibiting expert customer service to our internal and external customers. Performs a variety of skilled document creation tasks in final form and is responsible for formatting charts and tables, and normally provides clerical services for the office. Work involves maintaining an accurate and accessible office filing system. Work regularly involves making independent decisions concerning the clerical procedures or processes to be followed and the actions to be taken. Work is performed with considerable independence. Ordinarily the employee plans and lays out the work and sees that it is carried through to completion; however; significant departures from standard policies or procedures are reviewed by a supervisor. # Essential Duties and Responsibilities *The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.* ·Composes and types correspondence and inter-office communications involving some interpretation and application of established policies and procedures. ·Performs a variety of operational support duties for the property management office. ·Receives visitors and answers telephone calls; determines purpose of calls and visits, and furnishes information from knowledge of agency policies, rules and procedures. ·Schedules tenant eligibility appointments and interviews residents. ·Enters and updates resident information using a computerized database. ·Generate acknowledgement, appointment, verification needed, withdrawal letters and mail to applicants. ·Prepares new tenant move-in and lease reading packages. ·Conducts and processes annual tenant re-examinations ·Accurately updates and processes rent calculations, adjustments, and interim rent changes. ·Maintains an accurate filing and record keeping system for the office. ·Exhibits excellent customer service and communication skills when communicating to the internal and external customers. ·Prepares and types a variety of material which includes standardized and statistical reports that involve selection and verification of data and establishment of appropriate format. ·Performs other related work as directed.. # Job Competencies ·Considerable knowledge of modern office practices, procedures and equipment. ·Considerable knowledge of business English, spelling and arithmetic. ·Working knowledge of the principles of office management and of standard record maintenance procedures. ·Skill in the application and interpretation of departmental policies and procedures. ·Skill in typing accurately from rough draft or plain copy at a working rate of speed using word processing software. ·Ability to understand and follow moderately complex oral and written instructions. ·Ability to develop and use coding and filing schemes. ·Ability to check numbers and written material for accuracy. ·Ability to make relatively complex arithmetic computations and tabulations accurately and with reasonable speed. ·Ability to maintain complex clerical records and to prepare reports from varied statistical or accounting information. ·Ability to carry out routine administrative detail independently and handle correspondence without review. ·Ability to develop, layout and implement clerical procedures from general instructions. ·Ability to establish and maintain harmonious working relationships with other employees and the public.. **Education and/or Experience** *(The following requirements may be used to evaluate applicants for employment. When applicable, equivalent substitution will be allowed for differences in experience and education.)* **Education:** Completion of a high school diploma or a GED program **Experience:** Three or more years’ experience performing complex clerical func…