Senior Monitoring Specialist

About the company At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think “Stripe for Travel.” By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology. With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Priceline, Google, and Uber. Now backed by leading VCs and world-class investors including leaders from Booking.com , Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs. Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era. About the role Casablanca preferred, also open to Europe Nuitée is hiring a Senior Monitoring Specialist to sit between our Monitoring team and our Key Account Management (KAM) team, turning performance data into clear, actionable commercial insight. You'll focus on Nuitée's Top 20 clients — the accounts that represent around 80% of our business — making sure our KAMs always know what's happening across their portfolio, why it's changing, and what to do about it. This is a brand-new role at Nuitée. You won't just report on what's happening — you'll investigate it, recommend the action, and follow it through until it's actually resolved. What makes it interesting for you: You own the analysis and the recommendation for the accounts that matter most to the business — real, visible impact from day one You work at the intersection of data and commercial strategy, combining real-time monitoring with genuine business judgment You build direct relationships with KAMs and senior stakeholders across Supply, Engineering, Connectivity and Product — high visibility, not a back-office analyst role You help define how this role works: there's no playbook yet, so the processes and standards you set become how Nuitée does this going forward Nuitée has grown 10x since 2022, and was already profitable before raising a $48M Series A led by Accel. As the company scales, understanding exactly what's happening with our most important clients — and acting on it fast — matters more than ever. The kind of problems you'll work on: How do we know within hours, not days, that a top client's performance has shifted — and why? How do we turn dashboards and alerts into one clear, prioritised recommendation a KAM can act on immediately? How do we connect a commercial signal — TTV, bookings, conversion — to its real root cause, whether that's the client, a supplier, a technical issue or connectivity, fast enough to fix it before it becomes a bigger problem? How do we build the reporting and dashboards that make this repeatable, rather than something that lives in one person's head? This role fits someone who: Has 3+ years of experience in data analysis, monitoring, revenue operations, commercial operations, account management or a similar analytical role Has strong analytical skills and is comfortable working with large datasets to spot meaningful trends Understands commercial performance metrics — TTV, revenue, traffic, conversion, bookings — and what actually moves them Has a strong commercial mindset: you don't just observe, you recommend Is confident working closely with KAMs and senior stakeholders, and comfortable being the person others rely on for a clear read on what's going on Is highly organised, proactive, a…