Senior Merchant Success Manager (Drive), Enterprise Sales

About the Team The DoorDash Enterprise Restaurants team is responsible for the strategic vision, acquisition, and development of the largest restaurant groups in North America. Given the scale of our key partners, this role is a critical piece of DoorDash’s growth and success in every market in which we operate. You’ll leverage AI-powered insights, data-driven signals, and emerging tools to shape strategy, inform decision-making, identify opportunities, and drive growth across complex, enterprise-level engagements. By integrating AI and data-enabled analysis into day-to-day workflows, you’ll improve prioritization, execution, and business impact while partnering cross-functionally to translate evolving platform and AI capabilities into clear, tangible value for partners and the business. About the Role As a Sr. Merchant Success Manager for Drive, you will help develop growth plans and spearhead the day to day execution for a portfolio of Franchise Groups / Brands. The role will involve a blend of data analysis, operational insights, and relationship management. You will report into a Manager on our US Franchise Sales - Restaurants team within our Enterprise organization. You’re excited about this opportunity because you will… Strategize Vision: Engage Franchisees in growth strategy conversations (i.e., augmenting stores on Drive, increasing Drive utilization, growing net profitability, etc) Strategically introduce and execute on Drive white label growth opportunities to broaden partnership depth and increase partner revenue streams Relationship Management: Develop & foster partner relationships with Franchise C-suite as well as strategy and operations leads to provide a best-in-class partnership Conduct Business Reviews with Key Franchise decision makers as needed to deepen relationship, review performance, and develop forward-looking strategies Determine the needs and wants of Franchisees, prioritize them by impact on the business, and work to co-create solutions Operational Excellence: Serve at the primary point of contact for all issues and be accountable for their resolution Drive forward Drive-related operational improvement with your Franchisees to ensure that together we are delivering the best experience for their store operators and customers Leverage playbooks, tools and internal resources to ensure Franchisees receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational efficiency Work cross-functionally with our Drive team to ensure Franchisees have the best possible experience when using DoorDash Drive. This influences the overall product roadmap, making us better each day We’re excited about you because… You love working directly with clients, you create and maintain long term relationships You are a problem solver at core, with a strong bias for action You are organized and love details You like rolling up your sleeves as much as you like the big picture You’re comfortable with a fast pace; we move quick and are defining an entire industry You have grit and perseverance; you're inspired by a challenge and push yourself to keep going when others back away You have high standards and a bias toward action; you hold a high bar from your contributions and those of the people you work with Experience leveraging data, AI-informed insights, and emerging AI tools to drive strategic decisions, enhance productivity, and improve outcomes in complex business environments. Strong ability to interpret AI-generated insights, synthesize them into clear, actionable recommendations and executive-level narratives, and influence stakeholders. Baseline fluency in AI concepts, with a willingness to continuously learn and adopt new technologies as AI capabilities become increasingly embedded in workflows, products, and customer interactions. Qualifications 3-5+ years of experience in consulting, client success, account management, or sales Proven success working in cross-functional teams (e.…