Senior Manager, Workers' Compensation Claims

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are As a Senior Claims Manager of Workers Compensation (WC), you will work collaboratively within Justworks’ Workers Compensation Team as well as cross-functionally with teams across Justworks including: Customer Success, Technology, Engineering & Product, Accounting, Business Intelligence, Onboarding, Legal, and Finance. You will carry your own caseload of complex and/or high exposure claims while providing day to day guidance and oversight to a small claims team. Operating within our PEO environment, you will serve as the first point of contact for escalations for the claims team, be a trusted resource for customer facing claim inquiries and a key contributor to process improvement initiatives. We’re helping businesses get off the ground by enabling them to focus on running their business. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. Your Success Profile What You Will Work On Supervise and support a small claims team providing daily direction, workload oversight and performance coaching. Manage your own active caseload of complex, litigated, and high-severity claims from First Notice of Loss through closure. Review coverage decisions, reserves and settlement recommendations to ensure accuracy, consistency and alignment with company guidelines. Serve as the primary escalation point for difficult claims, coverage disputes, or customer concerns that exceed team members authority levels. Conduct regular file audits and quality reviews, delivering constructive feedback to improve individual and team performance. Coordinate with TPAs, carriers, defense counsel, medical providers, and nurse case managers to drive timely, cost-effective claim resolutions. Onboard and train new claims staff, ensuring familiarity with PEO workflows, customer structures, and state-specific compliance requirements. Maintain current knowledge of WC statutes, filing requirements, and best practices across all jurisdictions in the company's footprint. Assist the Claims Director with reporting, loss trend analysis, and identifying process improvement opportunities. Perform other related duties as assigned How You Will Do Your Work As a Senior Claims Manager, Workers Compensation, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies: Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation. Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome. Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding. Good judgment - the exercise of critical thinki…