Senior Manager - Technical Implementation & Value Realization

About PackageX PackageX is building the Physical Logistics Execution Platform for enterprise teams operating across manufacturing sites, distribution centers, warehouses, retail locations, and logistics-heavy environments. Our platform uses Vision AI, workflow automation, mobile execution, and integrations to help companies digitize, execute, and verify physical operations at the point of work, creating trusted evidence of what happened across their operations. Our operating model is simple: Execution. Verification. Evidence. Role Overview PackageX is looking for a Senior Manager, Technical Implementation & Value Realization to lead complex enterprise customer implementations, drive adoption, capture measurable value, and help customers successfully operationalize the PackageX platform. This is a senior customer-facing role at the intersection of technical implementation, enterprise program management, customer operations, value realization, and strategic account execution. The right person will work closely with operations, IT, product, and executive stakeholders to understand complex workflows and integrations, manage implementation timelines and risks, and ensure customers achieve measurable business outcomes with PackageX. This is not a generic Customer Success role. This role owns the bridge between signed customer commitment and successful implementation, adoption, measurable value, and long-term account health. Role Details Reports to: Head of Go-to-Market (GTM) Location: This is a U.S. based role, with remote or hybrid flexibility depending on candidate location and company needs. Travel: Regular customer-site travel required for pilots, implementation, go-live support, executive readouts, and relationship building. Compensation Target base salary: $135,000–$150,000, depending on experience, qualifications, and location. Performance-based bonus tied to implementation success, time-to-go-live, customer adoption, value realization, customer health, and qualified expansion opportunities. Expected total compensation: $175,000–$200,000 OTE, based on achievement of performance objectives. The compensation package also includes a meaningful equity grant aligned with the company’s stage and the scope of the role. What You’ll Own Enterprise customer implementation plans. Customer onboarding and go-live execution. Implementation milestones, timelines, risks, and dependencies. Technical implementation coordination across customer and internal teams. Workflow adoption, usage tracking, customer health, and implementation risk visibility. ROI and value realization documentation. Executive-ready customer progress updates. Internal coordination across sales, product, engineering, AI, and customer teams. Post-sales process discipline, implementation handoff quality, and operating cadence. Expansion-signal identification and structured handoff to commercial teams. What You’ll Do Convert closed-won customer commitments into structured implementation plans. Manage multiple enterprise customer implementations simultaneously. Lead customer implementation calls and drive go-live, adoption, risk, and value milestones. Identify blockers early and escalate clearly. Partner with technical teams to deliver customer workflows successfully. Translate customer needs into clear internal action plans. Capture measurable value, ROI, and customer evidence. Build implementation playbooks and improve post-sales execution. Strengthen alignment across Sales, Product, Engineering, AI, and Customer teams. Serve as a senior customer-facing partner to business, technical, operational, and executive stakeholders. What Success Looks Like Within the first 90 days: Active customer implementations have clear owners, statuses, timelines, risks, and next steps. Strategic accounts have visible go-live, adoption, risk, and value milestones. Customer risks are surfaced before they become escalations. Implementation handoffs are cleaner and more consistent, and customer…