Senior Manager Revenue Cycle Operations

## Overview The Senior Manager, Revenue Cycle Operations leads a team of Business Operations Analysts and Revenue Cycle Specialists supporting Cotiviti’s Clinical Chart Validation (CCV) operations and client delivery. This leader oversees revenue cycle management, month-end close activities, inventory management, client SLA delivery, and financial analysis for assigned clients within the Clinical Chart Validation business unit. The role is accountable for maximizing revenue recognition, minimizing financial leakage, strengthening process controls, and accelerating client savings value while serving as a trusted internal and client business partner. This position also supports workflow modernization through automation, platform enhancements, and AI enablement within a rapidly growing healthcare payment integrity segment at Cotiviti. **Location for this role is within a 2 hour commute to our Blue Bell PA office.** ## Responsibilities - Coach, lead, and develop a team of 6–10 employees by setting clear expectations and fostering a culture of excellence; motivate performance through individual, team, and department recognition. - Oversee execution, documentation, quality monitoring, and timely delivery of revenue cycle, inventory management, and SLA activities for assigned client segments; drive achievement of revenue, conversion, and waste-reduction targets. - Develop and implement strategies to process payments, improve cash flow, deliver invoices, manage paybacks, and maintain the overall health of accounts receivable. Perform targeted assessment of the invoicing automation system (iCMS) and support troubleshooting as issues arise. - Directly oversee the end-to-end lifecycle of Cotiviti inventory after audit findings, including turnaround-time management, escalations/intervention, due-diligence research, and financial evaluation. - Partner with Finance IT, Accounting, and Billing to execute the revenue close cycle and deliver monthly invoices. - Perform quarterly revenue evaluations to identify unrealized value and apply revenue in accordance with client contractual terms. - Communicate financial headwinds to senior operational leadership; perform financial health assessments; interpret revenue-related data across sources; and conduct in-depth operational analysis. - Partner with client service teams, client engagement leadership, technical engineering, and audit operations leadership to address client concerns and deliver exceptional client service. - Remove barriers and identify improvement opportunities; serve as the escalation point for customer issues impacting satisfaction; lead coordinated corrective actions and ensure follow-through to closure. - Lead coordinated efforts to ingest, transform, refine, and analyze client-provided inventory datasets that serve as the baseline for inventory management and reconciliation. - Serve as a revenue cycle subject matter expert focused on closing gaps in the claims lifecycle to accelerate and maximize conversion of claim findings; establish reporting and insights to identify business patterns. - Navigate complex, non-linear challenges with intellectual curiosity; challenge conventional wisdom to uncover opportunities; adapt behaviors and methods in response to new information. - Coordinate and lead effective meetings with senior clients and internal stakeholders. - Build trust, respect, and engagement through clear communication and positive reinforcement; maintain and exceed internal and external expectations. - Manage multiple projects, support upgrades to revenue cycle tools, and adopt technical efficiencies while maintaining essential production responsibilities. - Lead the offshoring of revenue cycle work to global workforce counterparts where appropriate. - Hire, develop, coach, lead and retain top-tier talent, with a focus on building and improving a team and culture that is able to assist in employing best in class practices to support and drive high levels of internal and…