Senior Manager, Regulatory Compliance Operations

**Our Story & Purpose:** We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members. As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today! **Your Role in Supporting Our Members:** As a **Sr. Manager, Regulatory Compliance Operations**, you will lead the design, implementation, and continuous improvement of the operational infrastructure that supports Vancity’s Regulatory Compliance function. You will ensure governance, reporting, issue tracking, documentation, and workflow coordination are efficient, consistent, and regulator-ready, enabling scalable and well-controlled compliance execution across the enterprise. This role is ideal for a strategic operator and people leader who brings strong governance expertise, operational rigor, and the ability to drive continuous improvement across complex compliance environments. This is a **Full-time, Permanent** role based at our **Vancity head office** and will report directly to the **Director, Regulatory Compliance**. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands. **How You'll Make an Impact:** - Leading the design and continuous improvement of operational processes, controls, and governance routines supporting regulatory compliance execution - Owning governance infrastructure including committee support, reporting production, action tracking, and documentation standards - Overseeing compliance-owned policies, procedures, inventories, logs, and repositories to ensure accuracy and consistency - Managing regulatory intake, triage, and workflow coordination to support prioritization and escalation of compliance activities - Developing and monitoring KPIs, operational metrics, and management reporting to enable informed decision-making - Identifying process inefficiencies and implementing scalable solutions including automation opportunities - Coordinating cross-functional stakeholders to ensure seamless compliance operations and execution - Driving continuous improvement and operational excellence across the compliance function **What You’ll Bring to the Team:** - Bachelor’s degree in Business, Finance, Risk Management, or a related field - 8+ years of experience in regulatory compliance, risk management, governance, or operational management within financial services - Proven experience designing and implementing governance frameworks, operational processes, or compliance infrastructure - Strong understanding of regulatory compliance practices, controls, and reporting requirements - Demonstrated ability to manage complex workflows, prioritize competing demands, and drive operational efficiency - Experience developing KPIs, management reporting, and operational metrics to support decision-making - Strong leadership experience with a track record of building and developing high-performing teams - Excellent communication and stakeholder management skills with the ability to influence across functions **Extra Skills That Set You Apart:** - Professional designation such as CPA, CRCM, or similar - Experience with automation, workflow tools, or compliance technology platforms - Familiarity with regulatory change management and enterprise governance practices **You’ll Thrive Here If You Are:** - **Operational Leader –** Able to design and optimize scalable processes that drive consistent and efficient compliance outcomes - **Strategic Thi…