Senior Manager Quality and Accreditation

**Recognized as a “Best Place to Work Modern Healthcare” – Join a team where people come first.** At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters. Vital Care is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations. What we offer: - Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts. - Paid time off, personal days, and company-paid holidays. - Paid Paternal Leave. - Volunteerism Days off. - Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance. - 401(k) matching and tuition reimbursement. - Employee assistance programs include mental health, financial and legal. - Rewards programs offered by our medical carrier. - Professional development and growth opportunities. - Employee Referral Program. ***Job Summary:*** The Senior Manager of Quality and Accreditation provides strategic leadership for quality, accreditation, and regulatory readiness across Pharmacy Operations and franchise onboarding. Reporting to the COO, this role drives survey readiness, compliance, performance improvement, and operational excellence by leading accreditation efforts, risk assessments, corrective action planning, policy oversight, staff education, and quality reporting. The position partners across departments to align workflows, documentation, and accountability with regulatory standards and organizational goals. ***Duties/Responsibilities:*** - Provide senior-level leadership for quality, accreditation, and regulatory readiness initiatives across pharmacy operations and franchise onboarding. - Establish and maintain expert knowledge of pharmacy-related federal, state, and local regulations, accreditation standards, and operational best practices applicable to the organization and franchise locations. - Lead accreditation and survey readiness activities, including mock surveys, tracer activities, documentation reviews, evidence collection, and preparation for external inspections or audits. - Conduct gap analyses, risk assessments, and internal audits to identify compliance vulnerabilities, operational deficiencies, and opportunities for performance improvement. - Develop, implement, and monitor corrective action plans to address survey findings, audit results, and quality issues, ensuring timely and sustainable resolution. - Oversee the development, maintenance, and governance of regulatory, quality, and accreditation policies, procedures, reference databases, and educational resources. - Collaborate with department leaders, franchise stakeholders, and cross-functional teams to align workflows, documentation, and operational processes with quality and accreditation requirements. - Research, interpret, document, and communicate new or revised regulatory and accreditation requirements, including organizational impact, implementation timelines, and needed process changes. - Develop and maintain quality metrics, dashboards, and reports to monitor readiness, compliance, and operational performance, and present findings and recommendations to leadership. - Provide consultation and support to franchise locations through email, phone, and virtual platforms regarding accreditation expectations, regulatory requirements, inspections, and remediation plans. - Lead and support the creation and delivery of traini…