Senior Manager, Operations - Rewards Program Strategy & Impact

## Position Summary... ## What you'll do... **Role summary:** Drive strategy. Deliver impact. Shape the future of Walmart’s rewards program. As Senior Manager, Rewards Program Strategy & Impact, you will own the strategic direction and execution of a high-impact rewards program designed to improve driver experience, enhance customer experience, and strengthen the overall program value proposition. This role is for a senior manager who's a strategic thinker and a strong operator. You will help shape the mid-to-long term strategy, execute vision into measurable outcomes, and lead cross-functional implementation in partnership with Product, UX, Engineering, and Analytics. This role has meaningful scope, visibility, and influence, while remaining close to execution. **About the team:** The Driver Experience team focuses on enhancing the engagement of gig contractors through the Spark Driver App. Within this group, the Rewards pillar designs and executes impactful rewards programs that boost driver satisfaction and elevate customer experience. The team works collaboratively across functions to develop innovative solutions, lead strategic initiatives, and manage projects aligned with business objectives. By leveraging strong operational and analytical skills, the team drives improvements that strengthen the overall value proposition and support Walmart’s commitment to delivering exceptional service and operational excellence. **What you'll do:** - Define and own the 2–5 year rewards program strategy, with clear focus on driver experience, customer experience, and broader value proposition. - Identify opportunities to maximize long-term program impact through innovation, thoughtful design, and continuous optimization while measuring impact regularly and finding ways to maximize impact. - Lead strategy execution by setting actionable roadmaps, milestones, and delivery plans in partnership with Product, UX, Engineering. - Partner with stakeholders to ideate and launch new value propositions for the rewards program. - Communicate strategy, progress, and results clearly to senior leadership and cross-functional partners through effective storytelling. **What you'll bring:** - Bachelor’s degree required; Master’s degree preferred (MBA, MS, or related field). - 6+ years of experience in strategy, program management, product strategy, or related roles. - Demonstrated ability to define multi-year strategies and execute against complex, cross-functional initiatives. - Strong analytical skills with experience linking strategy to measurable business and customer outcomes. - Experience partnering closely with Product, UX, and Engineering teams. - Excellent communication and stakeholder management skills. - Proven ability to operate at a senior manager level: balancing strategic thinking with hands-on execution, navigating ambiguity, and delivering results at scale. - Strong executive storytelling of strategy and results. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club faciliti…