Senior Manager of Revenue Operations

Your Company: As the Nonprofit Marketing Platform trusted by over 1,300 nonprofits https://www.feathr.co/resources/casestudies?utm_campaign=%5Bmkt%5D%20EOY%20Demo%20Ask%20-%20Leaders&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-928haKbQMIyW89zGlEFOw-7E9gJTQGWZIrNLgVwsbp71z1TlfUphLrKYhj-JAC8UQPRXla, Feathr is purpose-built to help our customers unlock more results, time, and confidence. Feathr's software marketing platform equips nonprofits with the tools they need to build purposeful connections with their community and grow impact with confidence. We're working on building an amazing culture at Feathr, where amazing people (like you) can do their best work. If you're ready to grow and "help the helpers" you've come to the right place. SR. MANAGER OF REVENUE OPERATIONS Compensation: $125,000- $150,000 base annually + 15% annual bonus Benefits: Fully Remote, Health/ dental/ vision, Paid Vacation/ sick/ holidays ABOUT THE ROLE We're looking for a Revenue Operations leader to partner across Sales, Marketing, Customer Success, Finance, and Services — owning the systems and processes that support how our revenue engine runs. This is a hands-on role: you'll be evaluating, simplifying, and in many cases personally building the processes and system configurations that let our teams move faster with less friction. Your first mandate will be to cut through complexity of existing processes: understand what exists, why it exists, what's still needed, and what can be removed. From there, you'll build the operating rhythm — process, systems, and reporting — that scales with us going forward. WHAT YOU'LL DO - Simplify before you build. Audit our current revenue systems and workflows (Salesforce, HubSpot, Planhat) to identify legacy complexity, redundant processes, and technical debt, then remove or rebuild what no longer serves the business. - Own the systems that support revenue. Serve as the primary owner of Salesforce architecture and administration; maintain working fluency across HubSpot and Planhat (you don't need to be the sole admin of either, but you need to understand the data flowing through them and how they connect to the broader stack). - Get hands-on. This role isn't purely strategic. You'll be in the platforms yourself, configuring, troubleshooting, and building as needed, particularly in the early phase of the role. - Build reporting and insight visibility. Establish a reporting mindset across RevOps, surfacing trends, retention signals, and operational risks early, and pushing that visibility up to leadership. - Partner cross-functionally. Work closely with Sales, Marketing, and Customer Success leadership, as well as Finance, to ensure systems and processes support how the business actually operates, not the other way around. - Document as you go. Establish documentation practices for systems, workflows, and integrations (e.g., Salesforce-to-Intacct data flows) so institutional knowledge doesn't live in one person's head. WHAT WE'RE LOOKING FOR - 7+ years of progressive experience in Revenue Operations, Sales Operations, or a related GTM function, within a B2B SaaS or technology company of comparable size (~100 employees, $20M in Revenue). - Proven, hands-on experience with Salesforce administration and architecture. Working knowledge of HubSpot and Planhat (or comparable platforms) strongly preferred. - A track record of simplifying, automating, and scaling. You've taken an overbuilt or under-documented system and made it easier to use while supporting business growth, ideally at a company of similar size/revenue to ours. - Experience deciding how to resource a function. Knowing when to hire, when to bring in a contractor, and when to use an agency, and building the case for each. - Comfort operating as an individual contributor and a leader. This will start as a one-person function, and the role will involve real execution in its early stages. - Strong communication skills. You'll need to translate system-level d…