Senior Manager of Patient Services

The Company is seeking someone with strong people management skills and a positive outlook looking for a challenging career with a fast-growing company in the specialty pharmacy management services. The Senior Manager of Patient Services is a key front-line manager supporting the Shields Health Solutions specialty pharmacy and medication adherence model. The manager provides day-to-day management for a team of pharmacy liaisons located in specialty clinics within hospital settings. In addition, the Senior Manager of Patient Services will provide guidance and mentoring to other Managers of Patient Services. This role is responsible for ensuring the adoption and continuity of best practices, achieving clinic and site level metrics, building relationships with health system stakeholders, providing ongoing support to the team, coordinating coverage, coaching, performance management and professional development of the Specialty Pharmacy Liaisons and Managers of Patient Services. In some cases, a Senior Manager of Patient Services will support other Managers at their hospital partner, and in other cases they may support Managers located at other sites. This applicant should be results-oriented with a positive outlook, and a clear focus on high quality. A natural forward planner who critically assesses their own performance and the performance of others. Problem-solving skills and a continuous improvement mindset are important in this role. The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare. Applicant should be service-oriented, and results driven with a positive outlook and a clear focus on performance accountability and employee development. The applicant must be able to develop strong and trusting relationships and inspire and motivate a team. Key Responsibilities: Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients in specialty clinics Mentors and coaches assigned Manager of Patient Services team serving as first point of contact for inquires and problem solving Partners with Regional Leadership on growth initiatives for clinic and health system expansion Coach and develop liaison team and instill Shields culture at health system partner site Demonstrate a strong track record of maintaining and growing the specialty pharmacy’s patient population. Project manage regional resources (national liaisons, operations associates, etc.) to execute improvement and growth efforts Ensures Specialty Liaison team accountability and the consistent use of best practices for execution of the following critical responsibilities: prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach Provides consistent, timely and ongoing performance coaching, feedback, training, and development to liaisons Ensures coverage for Specialty Liaisons when absent from work Establishes credible, professional relationships within health system clinics with physicians, clinicians, and administrative support personnel Ensure a high level of partner satisfaction by proactively communicating the value of Shields’ clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership Demonstrates an understanding of site financials and manages to site financial and operational metrics Meet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction & outcomes Provide performance updates to Shields leadership team Effective problem-solver who works through barriers for success within clinics and with the support staff Collaboratively partners with the data analytics team and Patient Support Center to execute on identified opportunities Identifies, assesses, and contributes to continuous process improvement and optimization initiatives Collaborate with regional leadership teams to implement st…