Senior Manager, Merchant Risk Operations, APAC

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. As part of our Risk Operations team, you’ll be responsible for strengthening our global risk control strategy, managing a well-performed risk operation team and ensuring portfolio risk level aligned with the enterprise risk appetite. You are a self-starter and independent thinker with exceptional analytical and communication skills, capable of solving complex problems that will drive the evolution of our business. WHAT YOU WILL DO - Lead APAC Merchant Risk Operations team for Payments - Own end‑to‑end operational performance for APAC merchant risk operations, including SLAs, quality, loss metrics, and customer impact - Oversee design and execution of merchant monitoring, investigation and escalation workflows across APAC region - Partner with global legal, risk and compliance team to implement new policies and control changes efficiently into operations - Work with Product and Engineering to evolve risk tooling (rules engines, case management, AI/LLM‑based workflows, analytics surfaces) for higher accuracy and efficiency - Champion automation and AI to reduce manual work, speed up decisions, and improve reviewer effectiveness while maintaining strong control standards - Drive the key performance metrics (fraud ratio, chargeback ratio, etc) in MRM team to meet the company OKR - Proactive stakeholder management including risk, compliance, commercial, product etc. - Always challenge the status quo and continuously strive for operational excellence WHO YOU ARE You are an experienced risk operations leader who is equally comfortable in the details of complex cases and in board‑level conversations about strategy and risk appetite. You know how to scale teams, influence cross‑functional stakeholders, and build systems that enable both growth and protection. We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. MINIMUM QUALIFICATIONS: - 8+ years of experience in payments / fintech / acquiring with at least 3+ years people management experiences - Deep expertise in one or more of Merchant Risk: - credit and fraud risk ( reserves and exposure management) - brand risk (AUP and compliance management) - Proven track record managi…