Senior Manager - High & Heavy Team

About GLOVIS America Inc. GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies. Summary The Senior Manager - High & Heavy (HoT) will contribute to expanding the company's freight forwarding services by identifying business opportunities, managing customer relationships, and driving revenue growth. The ideal candidate will have a deep understanding of supply chain management, logistics and freight forwarding needed to further expand the company's market presence. Additionally, as this role serves as a middle management position within the company, the candidate must motivate and lead team members while setting goals aligned with the company`s strategic direction. The Senior Manager should also have a strong understanding of the company`s internal systems and continuously manage financial settlements and performance tracking. Responsibilities Sales and Revenue Support Assist in identifying new business opportunities in freight forwarding, including air and ocean freight, drayage, and over-the-road trucking services In line with the specific characteristics of the High & Heavy market, proceed with obtaining the necessary licenses required for sales execution. Support senior business development managers in meeting sales targets by actively engaging in client meetings, negotiations, and proposal writing Monitor and track sales performance data, helping to prepare reports and insights for senior management As team members are located in both the Western and Eastern regions, additional working hours may be required at times to ensure prompt decision-making and efficient task coordination despite time zone differences. Develop and distribute SOPs (Standard Operating Procedures) by cargo type to institutionalize knowledge and enhance internal capabilities Client Relationship Management Maintain relationships with existing clients, ensuring regular communication and providing assistance with their logistics and transportation needs Assist in onboarding new clients by understanding their requirements, providing solutions, and coordinating with internal teams to ensure smooth delivery service Support senior team members in resolving client issues and maintaining high customer satisfaction\ Improve customer satisfaction by assigning personnel to be stationed long-term at project sites when necessary Market Research and Analysis Conduct research on market trends, competitor activities, and customer needs to assist in identifying potential business opportunities Expand the pool of execution partners Identify and secure execution partners tailored to each client`s business characteristics to provide customized services. Pre-arrange and secure equipment providers required for High & Heavy cargo operations. Possess the necessary language skills to enable direct communication with drivers and EPC contractors Strategic Alignment with Headquarters Collaborate closely with Korean Headquarters to understand and execute the global business strategy at the local level Provide regular updates and reports on market trends, customer needs, and business performance to ensure alignment with corporate objectives Act as the liaison between the local branch and headquarters, facilitating smooth communication and strategy implementation Reporting and Documentation Maintain accurate records of sales activities, client interactions, and business development progress Assist in preparing sales reports, forecasts, and performance summaries fo…