Senior Manager, Global Payment Partnerships

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together! Our Values **Best Life** We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact. **Growth Mindset** We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally. **One Team** From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive. **What you’ll do** We are looking for a Director, Global Payment Partnerships to join our team, and manage partnerships as well as drive strategic initiatives. You’ll interact with partners directly and mutually drive efforts to expand into new markets, build products, improve operations, drive strategic initiatives procedures, and use metrics to track performance. The role will require close coordination with product and engineering teams, as well as cross-functional stakeholders including Legal, Finance, Risk, etc., and with external partners’ senior executives. **Responsibilities** - Build and own the global partner strategy and relationships with strategic ABC partners (payment processors, networks, banks, and technology partners such as Stripe, Worldpay, and Visa) - Work cross-functionally with a number of ABC teams – including Engineering, Product, Sales, Finance, Operations, Treasury, Legal and others – to negotiate contracts and pricing, build integrations, products, support deals, and drive process enhancements - Define SLAs and performance standards for our partners and drive efforts to implement and track commitments - Manage monthly and quarterly business reviews with partners - Identify capabilities and needs for ABC’s top markets and identify the partners to provide the necessary payment processing coverage to support our market expansion, new programs and solutions (including defining payment methods, technical and operational requirements) to address them - Develop and manage end-to-end project plans for new implementations, working closely with other stakeholders and partners to ensure on-time delivery - Negotiate pricing and contractual agreements and continue to analyze processing fees and charges to optimize costs to ensure ABC remains competitive - Identify, scope, and drive process improvements across your area(s) of ownership - Assist with incident resolution when needed, working closely with Engineering, Operations, Customer Success teams to drive partner communications and escalations **Who you are** We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. **Minimum requirements** - 10+ years of payments partnerships/program management and/or business operations experience - 3+ years of managerial people leadership experience - Proven ability to successfully drive medium-to-large sized technical projects with external partners and cross-functional internal stakeholders - An understanding of product strategy and key requirements for scaling products and operations through partnerships, with a “customer first” mentality - The ability to prioritize and remain focused under pressure, and comfortable with ambiguity - Excellent interpersonal and communication skills (verbal and written) - Experience managing large, complex external relationships - Strong analytical skills with excellent problem-solving abilities - Experience in a high growth technology company, payment processi…