Senior Manager, Facilities Operations, International (R5600)

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai . Follow Shield AI on LinkedIn , X , Instagram , and YouTube . Job Description: Shield AI is seeking a Senior Manager, International Facilities to lead facility operations across a rapidly expanding national portfolio. The role is accountable for the performance of international (non-U.S.) sites after project turnover, including regional and site operations, maintenance and asset reliability, workplace services, vendor delivery, budgets, customer experience, and operational risk. This is a hands-on leadership role. The successful candidate will establish clear regional accountability, standardize service delivery without losing local responsiveness, develop internal talent, and build strong operating partnerships with Manufacturing, Engineering, Px, IT, EH&S, Security, Real Estate, Capital Delivery, Finance, and Procurement. The leader must be equally comfortable in an executive review, on a manufacturing floor, and in a facility incident response. What you'll do: INTERNATIONAL AND REGIONAL OPERATIONS LEADERSHIP Own day-to-day and lifecycle performance across the international facilities portfolio after formal project turnover. Establish and lead a regional operating model across company regions with clear site accountability and escalation paths. Develop annual site operating plans, service models, staffing approaches, and priorities based on site tier, mission criticality, hours of operation, and risk. Serve as the senior international escalation point for facility reliability, workplace service, landlord, vendor, and site-continuity issues. RELIABILITY, MAINTENANCE, AND ASSET MANAGEMENT Establish consistent asset registers, preventive-maintenance programs, work-order practices, critical-spares strategies, and lifecycle-risk visibility. Set and monitor service levels for critical systems, maintenance, employee requests, and workplace services. Identify infrastructure risks early and develop operating, maintenance, or capital recommendations with the appropriate functional owner. Drive root-cause analysis and durable corrective action for recurring failures, outages, backlogs, and service issues. PEOPLE, VENDORS, AND CUSTOMER EXPERIENCE Lead, coach, and develop regional and site Facilities teammates; establish clear roles, goals, and performance expectations. Manage IFM and specialist providers through scopes, service levels, scorecards, performance reviews, corrective actions, and renewal recommendations. Create a consistent workplace and customer-service experience while adapting delivery to manufacturing, engineering, office, hangar, and classified environments. Build trusted relationships with site leaders and business partners; translate business demand into clear operating plans and service requirements. FINANCIAL AND OPERATIONAL GOVERNANCE Own the International Facilities operating plan, budget inputs, forecast, variance explanations, and resource recommendations in partnership with the Global Facilities Leader and Finance. Maintain a site risk register, vendor-performance view, critical-action plan, and forward-looking capacity and lifecycle concerns. Use common KPIs and operating reviews to manage performance, prioritize resources, and escalate material decisions. Ensure vendors, purchase orders, invoices, contracts, and operating commitments follow Finance, Procurement, and delegation requirements. LIFECYCLE INTEGRATION AND RISK PARTNERSHIP Provide operational requirements during site selection, design, and project delivery; participate in design reviews, co…